Senior IT Support Specialist

5 days ago


Philadelphia, Pennsylvania, United States University of Pennsylvania Full time
Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our Information Technology Services team at the University of Pennsylvania. As a key member of our team, you will provide technical expertise, support, and training to faculty, staff, and students, with a focus on leading staff and departmental support.

Key Responsibilities
  • Consult with and provide technical expertise, support, and training to the Penn Carey Law community.
  • Support various solutions, including Office 365, OneDrive, Teams, SharePoint, Canvas, Box, Panopto, Qualtrics, Adobe, and Zoom.
  • Provide expert-level support and troubleshooting for Windows and MacOS systems, printers, scanners, AV equipment, and other devices.
  • Manage the onboarding and offboarding of staff/faculty, including coordinating accounts, aliases, hardware/software, resources, orientation, training, and follow-up.
  • Manage the hardware lifecycle of all departmental assets, including laptops, monitors, conferencing accessories, and peripherals.
  • Identify, evaluate, and test new technologies, workflows, and services to enhance and support the Law School's mission.
  • Serve as a lead/liaison in academic and departmental technology projects and initiatives, as well as ITS or campus initiatives/working groups.
Requirements
  • Bachelor's Degree in a technical area or technical training equivalent.
  • 2-3 years of advanced-level technical support experience.
  • Expertise in supporting Windows and MacOS computers, printers, scanners, and AV equipment, and resolving complex technical problems.
  • Expertise with a wide variety of software applications, including Microsoft 365, Canvas LMS, Adobe Creative Cloud, Zoom, and Qualtrics.
  • Excellent customer service and problem-solving skills, with the ability to work and communicate with users of varying levels of expertise.
What We Offer

The University of Pennsylvania offers a competitive benefits package, including excellent healthcare and tuition benefits, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your cover letter and resume/CV, to our online portal.



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