Senior IT Support Specialist, Information Technology Services
3 days ago
The University of Pennsylvania seeks a highly skilled Senior IT Support Specialist to join its Information Technology Services team. This role will provide technical expertise, support, and training to faculty, staff, and students, with a focus on leading staff and departmental support.
Key Responsibilities:- Consult with and provide technical expertise, support, and training for the Penn Carey Law community.
- Support various solutions, including Office 365, OneDrive, Teams, SharePoint, Canvas, Box, Panopto, Qualtrics, Adobe, and Zoom.
- Provide expert-level support and troubleshooting for Windows and MacOS systems, printers, scanners, AV equipment, and other devices.
- Manage the onboarding and offboarding of staff/faculty, including coordinating accounts, aliases, hardware/software, resources, orientation, training, and follow-up.
- Identify, evaluate, and test new technologies, workflows, and services to enhance and support the Law School's mission.
- Serve as a lead/liaison in academic and departmental technology projects and initiatives as well as ITS or campus initiatives/working groups.
- A Bachelor's Degree in a technical area or technical training equivalent and 3-5 years of advanced-level technical support experience.
- Expertise in supporting Windows and MacOS computers, printers, scanners, and AV equipment and resolving complex technical problems.
- Excellent customer service and problem-solving skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects; responsiveness and initiative.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A diverse and inclusive work environment.
The University of Pennsylvania is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equity and inclusion.
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