Senior IT Support Specialist, Information Technology Services

3 days ago


Philadelphia, Pennsylvania, United States University of Pennsylvania Full time
Job Title: Senior IT Support Specialist, Information Technology Services

The University of Pennsylvania seeks a highly skilled Senior IT Support Specialist to join its Information Technology Services team. This role will provide technical expertise, support, and training to faculty, staff, and students, with a focus on leading staff and departmental support.

Key Responsibilities:
  • Consult with and provide technical expertise, support, and training for the Penn Carey Law community.
  • Support various solutions, including Office 365, OneDrive, Teams, SharePoint, Canvas, Box, Panopto, Qualtrics, Adobe, and Zoom.
  • Provide expert-level support and troubleshooting for Windows and MacOS systems, printers, scanners, AV equipment, and other devices.
  • Manage the onboarding and offboarding of staff/faculty, including coordinating accounts, aliases, hardware/software, resources, orientation, training, and follow-up.
  • Identify, evaluate, and test new technologies, workflows, and services to enhance and support the Law School's mission.
  • Serve as a lead/liaison in academic and departmental technology projects and initiatives as well as ITS or campus initiatives/working groups.
Requirements:
  • A Bachelor's Degree in a technical area or technical training equivalent and 3-5 years of advanced-level technical support experience.
  • Expertise in supporting Windows and MacOS computers, printers, scanners, and AV equipment and resolving complex technical problems.
  • Excellent customer service and problem-solving skills required; ability to work and communicate with users of varying levels of expertise required; organizational skills and the ability to work on multiple tasks and projects; responsiveness and initiative.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A diverse and inclusive work environment.

The University of Pennsylvania is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equity and inclusion.



  • Philadelphia, Pennsylvania, United States The University of Pennsylvania Full time

    Job SummaryWe are seeking a highly skilled Senior IT Support Specialist to join our team at the University of Pennsylvania. As a key member of our Information Technology Services department, you will provide technical expertise and support to faculty, staff, and students, with a focus on leading staff and departmental support.Key ResponsibilitiesProvide...


  • Philadelphia, Pennsylvania, United States Army National Guard Full time

    Job Title: Information Technology Specialist Job Description: Are you interested in a career in IT? The Army National Guard offers a unique opportunity to expand your skills and experience with complex technologies. As an Information Technology Specialist, you will be responsible for sending, receiving, and processing messages and data on the Guard's...


  • Philadelphia, Pennsylvania, United States YouthBuild Philly Full time

    Job Opportunity:Are you a junior or senior in a BS degree program with a passion for information technology and business management? Do you have a strong interest in the intersection of IT and software applications in the non-profit sector? We are seeking a motivated and detail-oriented individual to join our team as an IT Support Specialist.About the...


  • Philadelphia, Pennsylvania, United States YouthBuild Philly Full time

    {"title": "IT Internship Opportunity", "subtitle": "Gain hands-on experience in IT operations and support", "content": "At YouthBuild Philadelphia Charter School, we are seeking a highly motivated and detail-oriented individual to join our IT team as an intern. As an IT intern, you will have the opportunity to gain hands-on experience in IT operations and...


  • Philadelphia, Pennsylvania, United States Gesu School Full time

    Job SummaryGesu School is seeking a highly skilled Information Technology Support Technician to join our team. As a key member of our technical support unit, you will provide end-user support, troubleshoot hardware and software issues, and maintain our IT infrastructure.ResponsibilitiesProvide technical support to faculty, staff, and students, including...


  • Philadelphia, Pennsylvania, United States Gesu School Full time

    Job SummaryGesu School is seeking a highly skilled Information Technology Support Technician to join our team. As a key member of our technical support unit, you will provide end-user support, troubleshoot hardware and software issues, and maintain our computer systems and networks.ResponsibilitiesProvide technical support to faculty, staff, and students,...


  • Philadelphia, Pennsylvania, United States InsideHigherEd Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Senior Director to join our team at Wharton Executive Education. As a key member of our Strategic Partnership team, you will be responsible for building and maintaining strategic relationships with Executive Education senior leaders, managers, and staff to understand their goals and how technology...


  • Philadelphia, Pennsylvania, United States Quality Support Full time

    Job Title: Senior Forestry SpecialistQuality Support is seeking a highly skilled Senior Forestry Specialist to join our team. As a key member of our utility vegetation management team, you will play a critical role in ensuring the safe and reliable delivery of power to our customers.Key Responsibilities:Contribute to vegetation management planning and...


  • Philadelphia, Pennsylvania, United States CCRES, Educational & Behavioral Health Services Full time

    Job Title: Technology Support GeneralistCCRES, Educational & Behavioral Health Services is seeking a highly skilled Technology Support Generalist to join our team. As a Technology Support Generalist, you will be responsible for providing technical support to our staff and students, ensuring the smooth operation of our technology infrastructure.Key...


  • Philadelphia, Pennsylvania, United States VISTA Technology Services Full time

    Senior LogisticianVISTA Technology Services, Inc. (VISTA) is a leading provider of logistics solutions, and we are currently seeking a Senior Logistician to join our team in Philadelphia, PA. As a key member of our logistics team, you will be responsible for providing integrated logistics support to our clients, ensuring the efficient and effective...


  • Philadelphia, Pennsylvania, United States University of Pennsylvania Full time

    Job SummaryWe are seeking a highly skilled Senior IT Support Specialist to join our Information Technology Services team at the University of Pennsylvania. As a key member of our team, you will provide technical expertise, support, and training to faculty, staff, and students, with a focus on leading staff and departmental support.Key ResponsibilitiesConsult...


  • Philadelphia, Pennsylvania, United States AVASO Technology Solutions Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an experienced IT Support Specialist to join our team at AVASO Technology Solutions. As an IT Support Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, repair, and maintenance of desktop and laptop computers, IP phones, and other technical...


  • Philadelphia, Pennsylvania, United States AECOM Full time

    Job Title: Senior Biosolids Technology Specialist Job Summary: AECOM is seeking a Senior Biosolids Technology Specialist to join our Water/Wastewater Engineering team based out of our Conshohocken or Philadelphia, PA or Chelmsford, MA office locations. Key Responsibilities: * Lead AECOM's response to growing Biosolids challenges in the marketplace *...


  • Philadelphia, Pennsylvania, United States CCRES, Educational & Behavioral Health Services Full time

    Job Title: Technology Support GeneralistMake a difference every day by joining CCRES as a Technology Support Generalist.About the RoleThe Technology Support Generalist will work on assignment for the Chester County Intermediate Unit's Philadelphia Virtual Academy (PVA) program. This position is responsible for working with PVA and school district technology...


  • Philadelphia, Pennsylvania, United States Temple University Full time

    Job SummaryTemple University is seeking a highly skilled Senior Tech Support Specialist to join our IT team. The successful candidate will be responsible for providing technical support and maintenance for our desktop, laptop, and mobile systems.Key ResponsibilitiesProvide technical support and troubleshooting for IT-related issuesMaintain and repair...


  • Philadelphia, Pennsylvania, United States Curtis Institute of Music Full time

    Job Title: Computer Support SpecialistAt the Curtis Institute of Music, we are seeking a highly skilled and dedicated Computer Support Specialist to join our Information Technology team. This is an exciting opportunity to work in a dynamic and creative environment, supporting the technical needs of our faculty, staff, and students.Key Responsibilities:Ensure...


  • Philadelphia, Pennsylvania, United States Schuylkill Intermediate Unit 29 Full time

    Job Title: Technology SpecialistJoin the Schuylkill Intermediate Unit 29 team as a Technology Specialist, providing technical support and services to enhance educational programs and administrative functions.Key Responsibilities:Provide Level 1, 2, and 3 technical support for computers, equipment, networks, and other technology services.Assist district, IU,...


  • Philadelphia, Pennsylvania, United States AECOM Full time

    About the RoleAECOM is seeking a highly skilled Senior Biosolids Technology Specialist to join our Water/Wastewater Engineering team in the Northeast Region. As a key member of our team, you will lead our response to growing Biosolids challenges in the marketplace and provide technical expertise to support our clients.Key ResponsibilitiesLead AECOM's...


  • Philadelphia, Pennsylvania, United States VISTA Technology Services Full time

    Job Title: Senior Provisioning LogisticianVISTA Technology Services, Inc. is seeking a highly skilled Senior Provisioning Logistician to join our team in Philadelphia, PA.Job SummaryWe are looking for a seasoned professional with expertise in Provisioning Technical Documentation (PTD) and Engineering Data For Provisioning (EDFP) to develop and maintain...


  • Philadelphia, Pennsylvania, United States VISTA Technology Services Full time

    Job Title: Senior Provisioning LogisticianVISTA Technology Services, Inc. is seeking a highly skilled Senior Provisioning Logistician to join our team in Philadelphia, PA.Job SummaryWe are looking for a seasoned professional with expertise in Provisioning Technical Documentation (PTD) and Engineering Data For Provisioning (EDFP) to develop and maintain...