Product Support Representative Senior

4 weeks ago


Philadelphia, Pennsylvania, United States FIS Full time

Join FIS as a Product Support Representative Senior and take on a challenging role that requires strong analytical skills, excellent communication skills, and a passion for problem-solving.

As a Product Support Representative Senior, you will be responsible for providing in-depth product support to FIS clients by resolving incoming inquiries. You will respond to customer product inquiries via telephone or in written internet-based email or chat sessions, document customer information and recurring technical issues to support product quality programs and product development, and recreate client issues in test environment to identify and document how applications and systems interact to support business processes.

This is a client-facing role that requires strong interpersonal skills and technical product knowledge and expertise. You will work independently and as part of a team to resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters.

FIS offers a competitive salary and benefits, a work environment built on collaboration, flexibility, and respect, and a broad range of professional education and personal development possibilities. If you are a self-starter with a proven ability to work independently and have a strong analytical mindset, this could be the perfect opportunity for you.

Responsibilities:

  • Provide in-depth product support to FIS clients by resolving incoming inquiries
  • Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
  • Document customer information and recurring technical issues to support product quality programs and product development
  • Recreate client issues in test environment to identify and document how applications and systems interact to support business processes
  • Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters

Requirements:

  • Strong analytical skills
  • Excellent communication skills
  • Strong problem-solving skills
  • Self-starter with a proven ability to work independently
  • Strong interpersonal skills
  • Technical product knowledge and expertise

FIS is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.



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