Client Support Specialist

3 weeks ago


Philadelphia, Pennsylvania, United States KOP Solutions, Inc Full time
Job Overview

We are seeking a talented individual to fill the entry-level Client Support role in our branch office as part of our Client Support team. Through extensive hands-on training, personal mentorship, and professional growth opportunities, we develop our entry-level Client Support and Sales Associates through our account management training program.

As a Client Support Specialist, you will have the opportunity to oversee new account managers and coach and lead a team of customer service and sales representatives to achieve sales goals and maintain our exceptional customer service standards. You will conduct team meetings and one-on-one coaching sessions, evaluate and determine if delegation for the Account Managers is acceptable based on their learning abilities, and utilize underwriting guidelines to make informed decisions.

Key Responsibilities:

  • Learn strategic business development, client support, and sales tactics through daily meetings and effectively manage an account
  • Present the value of our clients' renowned products and services to prospective clients
  • Partner with your Client Support Manager to create customized plans to support sales cycles and drive urgency for our clients' products
  • Collect business intelligence on companies, leads, and qualified potential customers
  • Develop, execute, achieve, and maintain sales initiatives/goals based on senior management feedback, territory performance, and organizational goals
  • Collaborate with the operations team and customers to evaluate account performance, identify refinements and improvements, and implement solutions
  • Track and report to senior management on a frequent basis the status of all leads, proposals, pipeline performance, and negotiations

Requirements:

  • A Bachelor's degree (all majors welcome) is preferred, hands-on experience will also be considered
  • The ability to thrive in a competitive environment alongside our other Account Managers
  • Relevant work or internship experience in business development, sales, or account management
  • Unmatched ability to establish credibility with senior-level executives
  • Advanced computer and internet search skills is an asset within our firm
  • Varsity-level communication, writing, problem-solving, and time management skills

What We Offer:

Our firm offers a clear career path for advancement highlighting a unique training curriculum specifically designed to foster a long-term career in our field. All team members enjoy competitive compensation, regular bonus opportunities, paid travel opportunities, and positive company culture.

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