Inside Sales Account Manager

6 days ago

Knoxville, Tennessee, United States Hoffman & Hoffman Inc Full time
Job Title: Inside Sales Account Manager

We are seeking a highly skilled and motivated Inside Sales Account Manager to join our team at Hoffman Hydronics. As an Inside Sales Account Manager, you will be responsible for managing collective accounts, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Manage collective accounts and develop lasting relationships with customers
  • Provide high-level customer service in a timely, effective, and efficient manner
  • Stay up-to-date on current competitive market pricing and report/share with Outside Sales and Management
  • Develop technical depth and understanding of company products and application knowledge
  • Manage the order entry process and coordinate deliveries with customers, including returns and warranties
  • Act as the first point of contact for customer inquiries regarding products or services
  • Process and enter sales orders and quotations into CRM (Netsuite)
  • Utilize industry databases to research and find upcoming jobs to bid
  • Maintain project schedules in quote/project management system, ensuring timely project management
  • Develop "Installation Operations and Maintenance Manuals" to provide customers with written documentation on how to operate and maintain equipment purchased
  • Work closely with manufacturers to resolve issues
  • Coordinate scheduling of equipment start-up and resolution of warranty-related issues
  • Remain knowledgeable on products and technologies represented by Hoffman Hydronics
Requirements:
  • Bachelor's Degree preferred but not required
  • 2 or more years of experience in the HVAC industry preferred but not required
  • Minimum 2 years of experience in a similar role (Inside Sales/Account Executive/Product Management)
  • Highly developed interpersonal and analytical skills
  • Experience with Marketing/Project Management
Skills and Qualifications:
  • Strong sales presence and ability to develop lasting relationships
  • Detail-oriented, professional attitude, reliable
  • Strong time management skills
  • Sincere desire to help others
  • Strong attention to detail
  • Ability to work independently and within a team with emphasis on accuracy and timeliness
  • Must possess a personal need to consistently produce accurate and thorough results
  • Superior written and oral communication skills
  • Proven problem-solving, leadership, and listening skills
  • Product and vendor knowledge (or the ability to quickly learn it)
  • Strong technical aptitude
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Strong administrative and organizational skills
Working Conditions:
  • Normal office environment
  • Moderate lifting may be required to move equipment, files, and supplies
  • Minimal travel may be required at times
  • Flexibility to work outside of normal office hours to ensure tasks are completed
  • Occasional work in outside weather conditions
Physical Demands:
  • Walking: Frequently
  • Sitting: Frequently
  • Handling/Fingering: Frequently
  • Bending: Frequently
  • Pushing/Pulling 12 lbs or less: Frequently
  • Lifting/Carrying 10 lbs or less: Frequently
  • Lifting/Carrying 11-20 lbs: Occasionally
  • Reaching Outward: Occasionally
  • Reaching Above Shoulder: Occasionally
  • Squatting/Kneeling: Occasionally
  • Standing: Frequently

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Hydronics.

EEO Employer / Vets / Disabled

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