Housekeeping Operations Manager

2 weeks ago


Charlotte, North Carolina, United States ABC Investments and Management Company Full time

Housekeeping Operations Manager Job Overview

The Housekeeping Operations Manager functions under the guidance of the Assistant General Manager and/or General Manager. This role encompasses a variety of responsibilities including daily operational tasks, supervisory functions, training of staff, and ensuring guest satisfaction through effective service delivery.

Key Responsibilities

  • Allocate rooms to housekeeping staff based on availability and assign additional personnel for thorough cleaning tasks.
  • Ensure that laundry equipment is in proper working order.
  • Inspect vacation rental units to confirm they are unoccupied, clean, and prepared for incoming guests.
  • Monitor the supply inventory in storage areas to guarantee adequate housekeeping materials.
  • Receive updates on guest checkouts from the front office; adjust housekeeping assignments accordingly and deactivate utilities in vacated rooms.
  • Conduct regular inspections of clean rooms and update their status in the management system; maintain ongoing checks throughout the day.
  • Collaborate with the front desk to verify that all guests have either checked out or extended their stay.
  • Manage lost and found items, documenting them in the logbook, labeling them with room numbers and dates, and contacting guests when applicable.
  • Ensure all storage areas are secured and that housekeeping reports are submitted to the front desk before departure.
  • Delegate tasks to maintenance staff as necessary.
  • Oversee the cleanliness and presentation of hotel grounds.
  • Review maid carts to ensure proper labeling of supplies and maintain organization.
  • Guide housekeeping personnel and laundry staff in stocking linens on each floor.
  • Conduct performance evaluations in collaboration with the Assistant General Manager or General Manager as required.
  • Provide training for new housekeeping staff.
  • Perform additional duties as assigned.

Qualifications

  • High school diploma or GED preferred.
  • A minimum of 4 years of experience in hotel housekeeping or in a large, multi-functional facility is required.
  • At least 2 years of supervisory experience is essential.
  • Strong written and verbal communication skills are necessary.
  • Flexibility to work on weekdays, weekends, and holidays is required.

Physical Requirements

  • Ability to stand for extended periods while inspecting guest rooms and public areas.
  • Engagement in sitting, walking, and standing throughout the shift.
  • Light lifting may be required for stocking supplies and materials.
  • Capability to oversee the duties of supervised employees.

Company: ABC Investments and Management

Position: Housekeeping Operations Manager

Status: Full Time

Shift: First (Day)

Job Category: Hotel Management



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