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Front Desk Hospitality Agent
4 weeks ago
About the Role:
Sonder Holdings, Inc. is seeking a skilled Front Desk Hospitality Agent to join our team. As the face of Sonder, you will be responsible for delivering exceptional guest experiences and ensuring seamless stays for our guests.
Key Responsibilities:
- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
Requirements:
- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
- Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
- Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
- Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.
What We Offer:
- Competitive hourly pay rate of $20.00 per hour, plus benefits and perks.
- Attractive employee travel perks for any Sonder location.
- Generous stock plan.
- Medical, dental, and vision insurance (where applicable).
- Flexible vacation.
- Wellness and volunteering days.
- Annual free credits and discounts to stay in Sonders.
About Sonder:
Sonder Holdings, Inc. is a mission-driven company that is revolutionizing hospitality and making a world of better stays open to all. We are committed to creating a workplace where employees can thrive and feel safe, respected, included, cared for, and empowered.
