Front Desk Representative

1 day ago


Denver, Colorado, United States Sage Hospitality Full time
Job Title: Front Desk Agent

At Sage Hospitality, we're looking for a skilled and friendly Front Desk Agent to join our team. As a key member of our front office team, you'll be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Responsibilities:
  • Check-in and check-out guests in a timely and efficient manner, ensuring accuracy and attention to detail.
  • Respond to guest inquiries and resolve issues in a professional and courteous manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Provide information and assistance to guests regarding hotel amenities, services, and local attractions.
  • Operate the PBX system, handle incoming and outgoing calls, and provide wake-up calls as needed.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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