Front Desk Associate

4 weeks ago


Denver, Colorado, United States The Brown Palace Hotel and Spa Full time

About The Brown Palace Hotel and Spa

The Brown Palace Hotel and Spa, a luxury hotel in Downtown Denver, is seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.

Responsibilities:

  • Greet guests warmly and efficiently, using a positive and clear speaking voice.
  • Complete the registration process, including inputting and retrieving information from our computer system.
  • Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank.
  • Answer phone calls promptly and communicate effectively with guests.
  • Close guest accounts at check-out and resolve any issues that may arise.
  • Field guest complaints and negotiate solutions.
  • Remain calm and alert during emergency situations and heavy hotel activity.

Qualifications:

  • High school diploma or equivalent required, and a college degree preferred.
  • Hotel experience preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.

Benefits:

The Brown Palace Hotel and Spa offers a comprehensive benefit program that includes competitive medical and dental programs, vision insurance, vacation and sick leave, and a 401(k) savings plan with matching funds.


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