Administrative Operations Manager
1 week ago
Position: Administrative Operations Manager
Location: Bakersfield, CA
Salary: $65,000 - $72,000 annually
Work Schedule: Monday - Friday
Role Summary:
The Administrative Operations Manager will be responsible for supervising the daily functions of the front office, ensuring exceptional levels of client service, managing front office personnel, and overseeing building upkeep. This position will collaborate with various departments, including Human Resources, and may involve some billing and collection tasks as necessary. The ideal candidate will possess strong leadership qualities, outstanding communication skills, and a solid background in Human Resources.
Key Responsibilities:
Office Oversight:
- Manage and ensure the efficient operation of the front office and reception area.
- Facilitate courteous and effective handling of customer and vendor check-ins and check-outs.
- Promptly and effectively address guest complaints and concerns.
- Uphold high standards of customer service and hospitality.
- Oversee the management of incoming and outgoing mail, deliveries, in-person appointments, walk-ins, and the cleanliness/readiness of conference rooms.
Administrative Responsibilities:
- Supervise front office staff, building maintenance, and the Human Resources department.
- Collaborate with other internal departments.
- Ensure the proper maintenance and functionality of front office equipment and systems.
- Maintain a clean and organized office environment, including front reception and common areas, adhering to front office policies, procedures, and service standards.
- Coordinate with other departments to ensure seamless operations and guest satisfaction.
- Stay informed on California HR regulations.
Client Relations:
- Develop and maintain strong relationships with clients to foster repeat business.
- Professionally manage VIP clients, special requests, and unique situations.
- Collect feedback from clients and staff to enhance front office services.
Qualifications:
- Demonstrated experience as a Front Office Manager or in a similar role within the relevant industry, with a minimum of 5 years required.
- Proven experience in management and customer service.
- Exceptional leadership, organizational, and communication abilities.
- Knowledge of California HR laws.
- Financial acumen with experience in P&L and QuickBooks.
- Proficient in front office management software and Microsoft Office Suite.
- Able to work under pressure and manage multiple tasks simultaneously.
- Outstanding customer service and interpersonal skills.
- Bilingual (Spanish) is preferred but not mandatory.
Working Environment:
- This is a full-time salaried position with comprehensive benefits.
- The role requires managing a dynamic and fast-paced environment.
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