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Assistant Manager
2 months ago
Job Summary
We are seeking an experienced Assistant Manager to join our team at Flame & Fire Brazilian Steakhouse. As a key member of our management team, you will be responsible for assisting the General Manager in overseeing the daily operations of our restaurant, including managing shifts, maintaining a professional restaurant image, and prioritizing guest experience.
Key Responsibilities
- Oversee and manage all areas of the restaurant, ensuring high standards of food quality, service, and cleanliness.
- Manage shifts, including scheduling, adapting to change, and ensuring that all financial and personnel/payroll related administrative duties are completed.
- Maintain a professional restaurant image and high moral standards, ensuring that all team members are up-to-date on training, certifications, and safety precautions.
- Prioritize guest experience at all times, ensuring that all guests receive excellent service and an unparalleled dining experience.
- Increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Responsible for inventory, forecasting, and setting targets, as well as ensuring compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Manage POS system efficiently and utilize OpenTable to manage guest reservations and wait times.
- Ensure safety within the team and guests, completing incident reports promptly, and investigating and resolving complaints promptly.
- Develop, give feedback, and retain all restaurant team members, assisting in conducting interviews, disciplinary measures, and when necessary, termination.
- Support Flame & Fire marketing and initiatives, ensuring that all team members are aware of and aligned with company goals and objectives.
Requirements
- 2 years restaurant operations management experience, with knowledge of churrasco and churrascaria cuisine preferred.
- Pleasant, polite manner and a neat and clean appearance, adhering to dress code.
- Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards of excellence.
- Able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
- 5 years restaurant operations experience.
- High School Diploma or equivalent is required, with a Bachelor's degree in hotel/restaurant management desirable.
- Proficient in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
- Occasional travel required, with a valid Driver's License.
- Must be able to work weekends, holidays, and evenings.
- Computer skills including Word, Excel.
- Must be able to stand for long periods and lift up to 50lbs.
