ServiceNow Discovery Product Analyst

2 days ago


Atlanta, Georgia, United States Insight Global Full time
Job Title: ServiceNow Discovery Product Analyst

We are seeking a highly skilled ServiceNow Discovery Product Analyst to join our team at Insight Global. As a key member of our product team, you will be responsible for providing analytical support to Discovery Product Owners or Product Managers engaged in the discovery, design, and delivery of implementing and operating the ServiceNow platform.

Key Responsibilities:
  • Collaborate with the product team to offer insights and build reusable or ad hoc data views that influence product strategy, design, and development.
  • Participate in the agile software development methodology, including design, testing, implementation, and deployment.
  • Identify opportunities for optimization and automation to improve platform performance, accuracy, and user efficiency.
  • Work with data, design, and engineering teams to conduct appropriate discovery and understand the depth and breadth of the impact of the problem to be solved.
  • Evaluate proposed enhancements or issue resolutions for meeting business objectives, risks, and cost/benefits.
  • Translate business and process requirements into actionable development stories, including Acceptance Criteria, Business Value, Definition of Done, etc.
  • Gather and catalog functional, non-functional, and technical requirements for stakeholder requests.
Requirements:
  • 3+ years product management/technical business analyst experience, including defining user experience needs, writing epics, stories, acceptance criteria, etc.
  • 3+ direct experience working in an Agile team, familiarity with agile practices, and ability to work independently.
  • Experience working in Jira and Confluence.
  • 2+ years ServiceNow implementation experience.
  • Familiarity with APIs, SaaS, Integrations, Asset and Configuration Item attributes.
  • Deep understanding of Asset Discovery data sets, tools/methods, processes, workflows, normalization, and conflict resolution.
  • Demonstrated ability to interpret business and technical needs and translate them into actionable user stories for software engineering teams.
  • Ability to operate as part of cross-functional work streams to execute projects with quality and on-time.
  • Good communication, presentation, and analytical skills with the ability to articulate to key partners.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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