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ServiceNow CSM Architect
2 months ago
Job Summary
The ServiceNow CSM Architect will play a critical role in designing and implementing reliable, efficient, scalable, and business-oriented solutions based on the Now platform. This individual will be involved in the design and architecture of complex systems that are designed around and in conjunction with ServiceNow.
Key Responsibilities
- Participate and actively support business initiatives by building solutions that meet business needs.
- Design and implement ServiceNow solutions that are scalable, efficient, and reliable.
- Collaborate with cross-functional teams to ensure that solutions meet business requirements.
- Develop and implement systems using Agile/Scrum methodology.
- Lead client workshops with customers across business and IT.
- Provide technical guidance and support to junior team members.
Requirements
- Strong consulting experience in design, architecture, and implementation of ServiceNow Customer Workflows.
- Understanding of key technologies relevant to ServiceNow integration solutions.
- Experience with scripting in ServiceNow and experience with JavaScript-HTML5, Jelly, jQuery, and AngularJS.
- Experience in standing up greenfield ServiceNow solutions to support Service Desk operations.
- Experience developing and implementing systems using Agile/Scrum methodology.
- Ability to listen, interpret, strategize, and consult on complex business processes and technical concepts.
- Good interpersonal skills and proven customer-centric approach to work.
- Superb communication skills, both verbal and written.
- ServiceNow Certifications in CSA and CIS in at least one of ITSM, HRSD, CSM, or ITOM Product Family (Event, Discovery, or Service Mapping).
Preferred Qualifications
- Experience with the design/implementation of SAP ECC or SAP Business Suite.
- Experience with IVR and Telephony System design and integration.
- Experience in designing Virtual Agent/Chat Bot solutions with ServiceNow native tools.
- Good understanding of ServiceNow Licensing constructs.
- A history of working with Retail clients, with special consideration given to experience in working with clients that operate in both corporate and franchise models.
- CSM Suite Certification.
- ServiceNow Certified Application Developer.
Life at Lyons Consulting Group
Lyons Consulting Group supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work arrangements.
- Healthcare, including dental, vision, mental health, and well-being programs.
- Financial well-being programs, such as (k) and Employee Share Ownership Plan.
- Paid time off and paid holidays.
- Paid parental leave.
- Family building benefits, like adoption assistance, surrogacy, and cryopreservation.
- Social well-being benefits, like subsidized back-up child/elder care and tutoring.
- Mentoring, coaching, and learning programs.
- Employee Resource Groups.
- Disaster Relief.
