ServiceNow OCM Lead

7 days ago


Atlanta, Georgia, United States STAND 8 Full time
Job Title: ServiceNow OCM Lead

STAND 8 is seeking a highly skilled ServiceNow OCM Lead to join our team. As a key member of our organization, you will be responsible for designing and implementing comprehensive change management plans to support the successful deployment of our ServiceNow instance.

Key Responsibilities:
  • Develop and execute change management plans in collaboration with Solution/Product Leads, Business Analysts, Developers, and Project Managers.
  • Design and implement communication plans to ensure effective stakeholder engagement and user adoption.
  • Establish and manage a Change Agent Network to facilitate the transition of teams to the new ServiceNow instance.
  • Create and administer detailed training and hypercare plans to ensure user readiness and adoption.
  • Conduct end-user workshops and surveys to gather feedback on the 'before' and 'after' features of the software solutions being rolled out.
  • Define and measure success metrics and monitor change progress.
Requirements:
  • 5+ years of experience with medium to high complexity organizational change management projects.
  • 3 years of experience successfully leading the design and implementation of change management strategies for IT Service Management system deployments.
  • Knowledge and experience in end-user training strategy.
  • Familiarity with scrum methodology and the software development lifecycle.
Desired Characteristics:
  • Understanding of ITIL v3 or ITIL 4 processes and best practices.
  • Change Management certification or designation.
  • Exposure to the ServiceNow platform.

STAND 8 offers a competitive hourly rate of $80-$90, depending on experience. Our benefits package includes medical coverage, dental/vision, 401(k) retirement savings plan, and more. If you're a motivated and experienced change management professional looking to make a positive impact, we encourage you to apply.



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