Current jobs related to Customer Service Manager - Irvine, California - Cathay Bank
-
Irvine, California, United States Johnson Service Group Full timeJob SummaryWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Johnson Service Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide...
-
Customer Service Liaison
4 weeks ago
Irvine, California, United States Johnson Service Group (IL) Full timeJob Title: Customer Service RepresentativesAt Johnson Service Group (IL), we are seeking a highly skilled and bilingual Customer Service Representative to join our team.Job Summary:The Customer Service Representative will provide consultative telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Specialists.Key...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States Johnson Service Group (IL) Full timeJob SummaryUnder the direction of the Senior Supervisor, Customer Service, the bilingual Child Care Providers United (CCPU) customer service representative provides consultive telephonic and web-based assistance to Child Care Providers, Agents, and Enrollment Services. This role requires strong communication skills, attention to detail, and the ability to...
-
Customer Service Manager
3 weeks ago
Irvine, California, United States Nura Full timeJob Title: Customer Service Manager - West CoastNURA USA is seeking an experienced and highly motivated Customer Service Representative to join our dynamic team. The ideal candidate will have a strong background in the nutraceutical, raw ingredients, food & beverage, or wellness sectors, particularly in B2B environments.Key Responsibilities:Process and...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States eTeam Full timeCustomer Service RepresentativeWe are seeking a dedicated and enthusiastic Customer Service Representative to provide exceptional support to our customers through various communication channels, ensuring a positive experience and resolving inquiries efficiently.Key Responsibilities:Customer Support: Respond promptly to customer inquiries via phone, email,...
-
Customer Service Associate
4 weeks ago
Irvine, California, United States Intelliswift Full timeJob SummaryWe are seeking a skilled and customer-focused Customer Service Representative to provide exceptional support to our customers through various communication channels. The ideal candidate will possess strong communication and interpersonal skills, with the ability to manage multiple tasks and prioritize effectively.Key ResponsibilitiesCustomer...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States Connexion Systems & Engineering, Inc. Full timeJob OverviewConnexion Systems & Engineering is a full-service staffing firm dedicated to delivering exceptional staffing services to clients and job seekers alike. We strive to achieve excellence in staffing, job placement, and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Key...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States US Tech Solutions Full timeJob SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at US Tech Solutions. This role will be responsible for providing exceptional customer service, managing escalated cases, and driving continuous improvement initiatives.Key ResponsibilitiesProvide expert-level customer service, resolving complex issues and addressing...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States Jobot Full timeExcellent Opportunity with a Growing Manufacturer**Job Summary:**We are seeking a dynamic and dedicated Customer Service Representative to join our Engineering team. This role is a unique opportunity to become part of a collaborative, fast-paced environment where your expertise in customer service, manufacturing, and engineering will be highly...
-
Customer Service Representative
3 weeks ago
Irvine, California, United States IST Management Services, Inc. Full timeAre you looking for a rewarding career in facilities and office services? IST Management Services is seeking a Part-Time (On-Call) Customer Services Clerk to join our team. As a Customer Services Clerk, you will be responsible for performing office services work, including mail operations, package delivery, and customer service. You will also have the...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States US Tech Solutions Full timeJob Title: Customer Care SpecialistJob Summary:We are seeking a highly skilled Customer Care Specialist to join our team at US Tech Solutions. As a key member of our operations division, you will be responsible for providing exceptional customer service, managing customer escalations, and driving continuous improvement.Key Responsibilities:Provide...
-
Customer Service Liaison
3 weeks ago
Irvine, California, United States Rivian Full timeCustomer Engagement is at the forefront of how we create intuitive, innovative, and beautiful moments that our customers will love. As a Customer Service Guide, you will manage a book of business from reservation to the purchase process, and through Customer Service, Customer Experience, Guide, Service, Operations, Support, Retail, Automotive.Key...
-
Customer Service Representative
1 month ago
Irvine, California, United States Motion Recruitment Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues...
-
Customer Service Representative
3 weeks ago
Irvine, California, United States Virtual Full timeJob Summary:Vaco is hiring for a Customer Service position on behalf of our client. As a key member of our team, you will provide exceptional customer support by handling inquiries, resolving issues, and processing orders. You will collaborate with internal teams to ensure timely service and maintain strong customer relationships.Key Responsibilities:Respond...
-
Customer Service Representative
2 months ago
Irvine, California, United States Brett Fisher Group - Search Consultants Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Brett Fisher Group - Search Consultants. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and sales representatives.Key ResponsibilitiesProcess customer...
-
Customer Service Coordinator
3 weeks ago
Irvine, California, United States Eggs Unlimited Full timeJob Title: Customer Service CoordinatorJob Summary:Eggs Unlimited is seeking a dedicated and customer-oriented professional to handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The ideal candidate will be responsible for managing incoming orders, entering data accurately, and monitoring inventory and...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States Barton Perreira Full timeCustomer Service RepresentativeBarton Perreira is seeking a skilled Customer Service Representative to join our team in Irvine, California. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues promptly, and ensuring a positive experience.Key Responsibilities:Respond to...
-
Customer Service Representative
3 weeks ago
Irvine, California, United States Irvine Ranch Water District Full timeAbout the Role:The Irvine Ranch Water District is a progressive agency with a values-driven approach to water management. As a Customer Service Specialist, you will play a key role in delivering exceptional customer experiences and supporting the district's mission.Key Responsibilities:Provide timely and effective responses to customer inquiries and...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States Acrisure Protection Group Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Respond to customer inquiries via phone, email, and...
-
Customer Service Representative
4 weeks ago
Irvine, California, United States Tillys Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Tillys. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers through phone, email, and chat.Key Responsibilities:Provide customer...
Customer Service Manager
2 months ago
Cathay Bank is seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our branch operations team, you will be responsible for ensuring exceptional customer service and driving sales growth.
Key Responsibilities- Customer Service: Provide exceptional customer service to all levels of bank personnel, corporate and bank clients, demonstrating a commitment to quality and extraordinary customer service.
- Staff Development: Develop and track individual performance goals, coaching and mentoring staff to ensure their performance meets bank customer service, sales, and operational requirements.
- Sales and Business Development: Establish and manage achievement of assigned team and individual sales production goals, collaborating with Branch Manager/Relationship Manager to develop customer onboarding plans.
- Operations and Management: Direct the operations functions of the branch, ensuring compliance with all bank policies/procedures, banking regulations, and satisfactory audit ratings.
- Staffing and Administration: Perform staffing evaluations, recommend hires, transfers, terminations, salary adjustments, and performance reviews, ensuring appropriate levels of staffing and skill sets in support of customer service requirements.
- Education: College degree a plus.
- Experience: Three to five years' experience in a similar capacity with management/supervisory responsibilities, comprehensive knowledge of all aspects of branch service functions.
- Skills: Thorough knowledge of bank policies and procedures, general knowledge of complex support systems, branch efficiency, and productivity, and personnel policies and procedures.
- Language: Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
Cathay Bank is a leading financial institution committed to providing exceptional customer service and driving business growth. We offer a competitive benefits package, including medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
