Customer Service Manager

1 week ago

Irvine, California, United States Nura Full time
Job Title: Customer Service Manager - West Coast

NURA USA is seeking an experienced and highly motivated Customer Service Representative to join our dynamic team. The ideal candidate will have a strong background in the nutraceutical, raw ingredients, food & beverage, or wellness sectors, particularly in B2B environments.

Key Responsibilities:

  • Process and manage customer orders from receipt through delivery.
  • Ensure accuracy and timeliness in order entry and fulfillment.
  • Coordinate with logistics and warehouse teams to track shipments and resolve any issues.

Customer Account Support:

  • Serve as a point of contact for assigned customer accounts supporting up to 5 sales people.
  • Address customer inquiries, resolve issues, and provide product information.
  • Maintain accurate customer records and update account information as necessary.

Pre-Sale Activities:

  • Assist the sales team with customer inquiries and product recommendations.
  • Prepare quotes, proposals, and samples for prospective customers.
  • Collaborate with marketing to provide customers with the latest product information and promotional materials.

Post-Sale Activities:

  • Follow up with customers to ensure satisfaction with products and services.
  • Handle returns, exchanges, and refunds in accordance with company policies.
  • Gather and report customer feedback to relevant departments for continuous improvement.

Qualifications:

  • Minimum of 4-5 years of experience in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness industries.
  • Proven track record of managing B2B customer accounts and handling order management processes.

Skills:

  • Exceptional attention to detail and organizational skills.
  • Strong communication and interpersonal skills.
  • Proficient in using CRM systems and order management software.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Problem-solving skills with a proactive approach to addressing customer needs.

Attributes:

  • Customer-centric mindset with a passion for delivering excellent service.
  • Team player who thrives in a collaborative, high-performing team environment.
  • Adaptable and open to feedback, with a continuous improvement mentality.
  • Positive attitude and strong work ethic.

Preferred Qualifications:

  • Familiarity with industry-specific regulations and standards.

Additional language proficiency is a plus.

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