Customer Service Liaison

3 weeks ago


Irvine, California, United States Rivian Full time

Customer Engagement is at the forefront of how we create intuitive, innovative, and beautiful moments that our customers will love. As a Customer Service Guide, you will manage a book of business from reservation to the purchase process, and through Customer Service, Customer Experience, Guide, Service, Operations, Support, Retail, Automotive.

Key Responsibilities:

  • Manage a book of business from reservation to the purchase process.
  • Deliver exceptional customer experiences through proactive communication and issue resolution.
  • Collaborate with cross-functional teams to drive business results and improve customer satisfaction.

Requirements:

  • Proven experience in customer-facing roles, preferably in the automotive industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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