Customer Service Representative

3 weeks ago


Short Hills, New Jersey, United States Hilton Hotels Corporation Full time
Key Responsibilities:
  • Greet guests and complete the registration process with a warm and welcoming smile.
  • Assist guests with check out and ensure a smooth departure experience.
  • Demonstrate a thorough knowledge of hotel information and services to provide exceptional guest experiences.
  • Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy and revenue.
  • Respond to guest inquiries and requests, resolving issues promptly and professionally.

About the Role:
As a Guest Service Agent at Hilton Hotels, you will be the face of our brand, providing exceptional service to our guests. If you are a people person with a passion for delivering outstanding customer experiences, we want to hear from you

What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
A dynamic and supportive work environment
Discounts on hotel stays and services

Requirements:
High school diploma or equivalent required
Previous customer service experience preferred
Ability to work in a fast-paced environment
Excellent communication and interpersonal skills
Basic computer skills and knowledge of hotel software systems

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