Customer Service Ambassador

1 day ago


Short Hills, New Jersey, United States Neiman Marcus Group Careers Full time
About Neiman Marcus Group Careers

We are a relationship business that leads with love in everything we do. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As a Service Concierge, you will be an integral part of the selling environment, delivering service excellence to our clients. You will welcome clients, discover their purpose for visiting, and guide them through their journey. You will also perform limited administrative and transactional duties to support their experience.

Key Responsibilities
  • Assist with returns, curbside pickup, buy online/pick up in store, change requests, cash pickup, and other duties
  • Manage escalated customer issues, partnering with in-store leadership when required
  • Regularly partner with Client Advisors to ensure client engagement and provide forethought to customer expectations
  • Promote in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, and valet, appropriate for clients based on acquired information and client cues
What You Bring

We are looking for individuals with a minimum of 1 year of experience in customer service or hospitality industries, with a proven ability to effectively promote products and services. You should be familiar with and able to use retail and mobile technologies. You must be able to work a flexible schedule, including evenings, weekends, and holidays.

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including medical, dental, and vision benefits, disability benefits, paid parental leave, paid family leave, and adoption support, paid time off, retirement savings plan, and life insurance. You will also receive a 30% NMG Associates Core Discount and access to personal and professional development opportunities.



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