Customer Experience Ambassador

19 hours ago


Short Hills, New Jersey, United States Indigo Books & Music Full time
About Indigo

Indigo is a leading Canadian retailer of books, gifts, and home decor. We're passionate about creating exceptional customer experiences and fostering a culture of inclusivity and diversity.

Job Description

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you'll be responsible for creating a warm and welcoming environment for our customers, providing exceptional service, and promoting our brand values.

Key Responsibilities:
  • Be the face of Indigo in our luxury book shop, providing exceptional customer service and promoting our brand values.
  • Act as the point of contact for corporate and gifting sales, sourcing new opportunities and building relationships with designers and decorators.
  • Create a warm and inviting environment in our store, ensuring a seamless customer experience.
  • Attend product training sessions and stay up-to-date on the latest trends and products.
  • Train other staff members on ASSOULINE product knowledge and provide input to the buying team on assortment.
  • Process transactions, returns, and exchanges with accuracy and efficiency.
  • Interact with customers, providing suggestions and curating a collection of offerings for potential clients.
Requirements:
  • Experience in specialty retail or a retail service role, with a focus on luxury experience.
  • Knowledge of specialty books or print business is an asset, but not required.
  • Preferred candidates will have 2-3 years of sales experience in a one-on-one retail environment.
  • Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
  • Demonstrated commitment to creating an exceptional employee and customer experience.
  • Ability to be mobile on the sales floor for extended periods and lift medium to large items, up to 40 pounds.
  • Must be available to work a flexible schedule, including days, evenings, weekends, holidays, late nights, and early mornings.
What We Offer:
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A comprehensive training program.
  • A fun and supportive team environment.

We're committed to fostering diversity and inclusion in our workplace and welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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