Customer Experience Ambassador
19 hours ago
Indigo is a leading Canadian retailer of books, gifts, and home decor. We're passionate about creating exceptional customer experiences and fostering a culture of inclusivity and diversity.
Job DescriptionWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you'll be responsible for creating a warm and welcoming environment for our customers, providing exceptional service, and promoting our brand values.
Key Responsibilities:- Be the face of Indigo in our luxury book shop, providing exceptional customer service and promoting our brand values.
- Act as the point of contact for corporate and gifting sales, sourcing new opportunities and building relationships with designers and decorators.
- Create a warm and inviting environment in our store, ensuring a seamless customer experience.
- Attend product training sessions and stay up-to-date on the latest trends and products.
- Train other staff members on ASSOULINE product knowledge and provide input to the buying team on assortment.
- Process transactions, returns, and exchanges with accuracy and efficiency.
- Interact with customers, providing suggestions and curating a collection of offerings for potential clients.
- Experience in specialty retail or a retail service role, with a focus on luxury experience.
- Knowledge of specialty books or print business is an asset, but not required.
- Preferred candidates will have 2-3 years of sales experience in a one-on-one retail environment.
- Adaptability, flexibility, and a willingness to learn new things and be exposed to all aspects of the store.
- Demonstrated commitment to creating an exceptional employee and customer experience.
- Ability to be mobile on the sales floor for extended periods and lift medium to large items, up to 40 pounds.
- Must be available to work a flexible schedule, including days, evenings, weekends, holidays, late nights, and early mornings.
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A comprehensive training program.
- A fun and supportive team environment.
We're committed to fostering diversity and inclusion in our workplace and welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.
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Customer Experience Ambassador
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