Customer Experience Ambassador

23 hours ago


Short Hills, New Jersey, United States Indigo Books & Music Full time
Customer Experience Representative

At Indigo, we're looking for a Customer Experience Representative to join our team. As a Customer Experience Representative, you'll be responsible for creating a warm and welcoming environment in our stores, helping customers find their next great read, and adding joy to their lives.

Key Responsibilities:
  • Approach customers to offer assistance and share book suggestions
  • Create a welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our products to tell stories
  • Engage and connect with customers on the floor
  • Curate product collections for each customer
  • Role model Indigo's High Performance Characteristics
  • Seek information on new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Respond to customer feedback in a timely manner
Requirements:
  • Experience in specialty retail or a retail service role
  • Adaptability, flexibility, and a willingness to learn
  • Demonstrated commitment to creating an exceptional customer experience
  • Ability to work a flexible schedule

We're committed to fostering diversity and inclusion in our workplace and welcome applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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