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Customer Service Ambassador

1 month ago

Short Hills, New Jersey, United States Neiman Marcus Group Careers Full time
About the Role

As a Service Concierge at Neiman Marcus Group Careers, you will be an integral part of the selling environment, delivering exceptional service to our clients. Your primary focus will be on welcoming clients, discovering their needs, and guiding them through their luxury experience.

Key Responsibilities
  • Assist with returns, curbside pickup, buy online/pick up in store, change requests, and cash pickup
  • Manage escalated customer issues and partner with in-store leadership when required
  • Regularly partner with Client Advisors to ensure client engagement and provide forethought to customer expectations
  • Promote in-store activations, animation, events, InCircle benefits, and services
What We Offer
  • Medical, Dental, Vision Benefits
  • Disability Benefits
  • Paid Parental Leave, Paid Family Leave, and Adoption Support
  • Paid Time Off
  • Retirement Savings Plan (401K) and Life Insurance
  • NMG Associates Core Discount of 30%
  • Personal and Professional Development Opportunities
About Neiman Marcus Group Careers

We are a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity. Our people are at the heart of our progress, and we take great care to protect and empower them.