Client Relationship Manager

2 weeks ago


Salem, Massachusetts, United States JON-DON LLC Full time
Job Overview:
At Jon-Don, we pride ourselves on our exceptional customer service, which has been the cornerstone of our success since 1978. As a Client Relationship Manager, you will play a pivotal role in ensuring our customers remain satisfied and loyal.

In this position, you will serve as the primary liaison for our clients, taking charge of their inquiries and collaborating with our team to foster long-term business relationships.

Company Background:
  • Jon-Don collaborates with contractors, facility managers, and business owners to provide a wide range of products essential for tackling challenging tasks—whether it’s eliminating stubborn carpet stains or refurbishing expansive warehouse floors. Since our inception in 1978, we have not only supplied the necessary products and equipment but also offered practical knowledge, a hands-on approach, and unwavering reliability that sets us apart from other suppliers. With 16 strategically located branches across the United States, we cater to diverse industries, including carpet cleaning, janitorial services, restoration, and concrete polishing/surface preparation.
Core Responsibilities:
  • Achieve and surpass sales targets
  • Propose new product solutions
  • Deliver product and technical guidance
  • Stay informed about new products and industry developments
  • Assist with product inquiries, order placements, and initiate repair processes
  • Ensure customer satisfaction and maintain productive communication
  • Address customer concerns or inquiries in the showroom
  • Build and nurture professional relationships with clients (both in-person and over the phone)
  • Exhibit strong computer, communication (both written and verbal), and organizational skills
  • Be energetic and focused on career growth
  • Welcome customers and assist them with product or repair inquiries
  • Guarantee prompt, courteous, and effective service to customers
  • Prioritize required services and be ready to provide options upon request
  • Establish strong relationships with clients
Qualifications:
  • High School diploma or equivalent
  • Previous experience is preferred but not mandatory
Desired Attributes:
  • Self-motivated and proactive
  • Strong sense of urgency
  • Initiative-driven
  • Team-oriented
  • Effective communicator with peers and leadership
  • Problem-solving and troubleshooting skills
  • Able to manage multiple tasks and adapt to shifting priorities
  • Dependable and accountable
  • Comfortable using tablets and PCs
Benefits:
  • Comprehensive Medical, Dental, and Vision insurance
  • Complimentary life insurance for all full-time employees
  • Flexible spending accounts
  • 401k Program with a 50% match on employee contributions up to 4%
  • Sign-on bonus
  • Paid holidays and flexible floater days
  • 3 weeks of paid time off within the first year
  • Sick and safe time off as per state law
  • Employee referral program
  • Employee discounts
  • Wellness perks
Work Environment and Physical Requirements:
  • Physical activities include:
  • Standing for extended periods
  • Regular walking
  • Reaching, stooping, bending, kneeling, crouching, and climbing
  • Using hands for lifting and pulling
  • Regularly lifting or moving up to 25 lbs
  • Frequently lifting or moving up to 50 lbs
Equal Opportunity Employment:
Jon-Don, Inc. is an Equal Opportunity Employer, committed to providing equal employment opportunities to all individuals without regard to race, creed, color, national origin, religion, sex (including pregnancy, sexual orientation, or gender identity), age, disability, or any other protected characteristic under applicable laws.

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