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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Telesales & Customer Service
Job Overview:
The Customer Service Representative will address inquiries related to customer accounts, investigate issues, and provide timely resolutions. This role acts as a crucial link between the sales team and our customers.
About Us:
At Bunzl, we recognize that our workforce is our greatest asset. We are committed to attracting and retaining individuals who are enthusiastic about our mission, offering opportunities for career advancement based on skills, experience, and potential.
Key Responsibilities:
- Responding to inquiries from distributors, end-users, and manufacturer representatives.
- Processing and entering customer orders efficiently.
- Resolving customer issues and complaints effectively.
- Building and maintaining strong relationships with both internal and external clients through exceptional service.
- Collaborating with various departments to address customer needs.
- Expediting orders as necessary.
- Contributing to a team-oriented environment to achieve business objectives.
- Performing additional duties as assigned.
Qualifications:
High School diploma or equivalent is required, along with a minimum of 2 years of experience in customer service, particularly with technical products. Familiarity with AS400 systems is advantageous.
Skills Required:
- Proficient in a Windows environment, with experience in Outlook, Word, and Excel.
- Strong verbal and written communication abilities.
- Effective problem-solving skills and the capacity to manage multiple tasks simultaneously.
- Detail-oriented with a focus on providing excellent customer service.
About Bunzl:
Bunzl is a leading provider in various sectors including Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety. With over 100 warehouses and a workforce exceeding 5,000 employees, we serve a wide geographical area, including all 50 states and parts of Canada and the Caribbean.
Equal Opportunity Employer:
Bunzl Distribution is committed to equal employment opportunities and strives to attract and retain the best-qualified individuals without regard to race, color, religion, national origin, sex/gender, sexual orientation, age, disability, or veteran status.
