SaaS Solutions Project Manager

1 week ago

Baltimore, Maryland, United States Early Morning Software, Inc. Full time
Job Overview

Position: PRISM IT Analyst/Project Manager

Your Mission: As a PRISM IT Analyst/Project Manager, you will leverage your extensive experience in consulting and project execution of Software as a Service (SaaS) and Enterprise Solutions. A strong commitment to client satisfaction and a deep understanding of Project Management Office (PMO) processes are essential. You will showcase your analytical and project management skills to effectively communicate with clients, grasp their needs, articulate optimal practices, implement SaaS solutions, and adhere to project timelines.

Your Responsibilities: In the role of Senior IT Project Manager, you will play a pivotal role in nurturing our expanding base of PRISM Compliance Management clients. Your contributions will be vital to the success of both our clients and Early Morning Software, Inc. (EMS) in the deployment and integration of our SaaS solutions. This includes comprehending client requirements, establishing a robust project management framework, and collaborating with both internal and external stakeholders to ensure the successful rollout of PRISM.

As an IT Analyst/Project Manager, you are expected to exhibit strong communication abilities, a collaborative mindset, and a proactive approach to managing client expectations and project outcomes.

About Us:

Early Morning Software, Inc. has successfully developed and delivered over 1,500 tailored and/or Commercial Off-The-Shelf (COTS) software solutions for various clients, including private sector organizations and government entities such as local municipalities, housing authorities, transportation departments, educational institutions, state agencies, and federal agencies.

With a nationwide client base, we are enhancing our impact and opportunities for our team members. Join us as we evolve from a regional leader in software development to a national frontrunner in SaaS-based Supplier Diversity and Contract Compliance software.

Key Responsibilities:

  • Design and implement Project Plans for both new and existing clients in the deployment and support of PRISM.
  • Maintain and report on Project Status and overall Client Health.
  • Ensure timely and budget-compliant delivery of customer projects.
  • Identify opportunities to enhance client value through the implementation of upgrades, enhancements, and best practices.
  • Engage directly with Clients and internal resources to ensure project success.
  • Analyze and interpret client requirements and align them with PRISM functionalities.
  • Configure client-specific instances of PRISM.
  • Oversee the creation of all necessary documentation and ensure the delivery of project outputs to clients.

Additional Duties May Include:

  • Facilitating training sessions for client users as needed.
  • Contributing to the product knowledge repository and best practices.
  • Identifying and documenting product enhancements or new product concepts.
  • Collaborating with other business units (primarily support, customer success, and sales) to communicate product offerings to clients.

Minimum Qualifications:

  • At least 2 years of experience in a Project Management Office environment.
  • A minimum of 4 years in Technical Project Management roles.
  • At least 4 years of experience as a Technical Analyst.
  • A minimum of 2 years in Data Analysis and Integration.
  • At least 3 years of experience in IT Product Implementation.
  • Bachelor's degree in Business, Information Technology, or Computer Science.
  • Exceptional written, presentation, and verbal communication skills.
  • Demonstrated business and/or technical analysis capabilities.

Preferred Qualifications:

  • Experience in delivering COTS software projects.
  • Familiarity with HTML, SQL, Crystal Reports, and database design.
  • Experience with major ERP/Contract Management/Procurement Systems (e.g., ADP, Oracle, Paychex, QuickBooks, Sage, SAP).
  • Proven expertise in advanced MS Excel functionalities (e.g., macros).
  • Knowledge of supplier diversity and compliance management, supply chain management, contract management, procurement, and financial systems.
  • Experience in Business Process Engineering, Quality Assurance, and Agile Development methodologies.
  • Experience with SaaS software and web application troubleshooting and analysis.

Industry Focus:

  • Computer Software
  • Information Technology & Services

Employment Type: Full-time

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