Account Management and Support Associate

3 days ago


Grand Rapids, Michigan, United States Berkshire Production Supply Full time
Sales and Customer Support Role

We are looking for a motivated Sales and Customer Support Associate to join our team at Berkshire Production Supply LLC. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service, addressing customer inquiries, and resolving issues in a prompt and professional manner.

Key Responsibilities:
  1. Provide product information and quotes.
  2. Process customer orders, changes, and returns.
  3. Respond to customer inquiries via phone and email.
  4. Collaborate with the sales team to exceed customer service expectations.
Requirements:
  • Excellent communication and problem-solving skills.
  • Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
  • Able to work effectively in a fast-paced environment.
Compensation:

$50,000 - $60,000 per year, depending on experience.



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