UX Business Analyst for E-Commerce

6 days ago


Morrisville, North Carolina, United States Adecco Full time
Job Overview

Adecco is seeking a highly skilled UX Business Analyst to join our team in Morrisville, NC. As a UX Business Analyst, you will play a critical role in expanding our Project Management team and leading the UX functional requirement process to improve user experience on our company website.

Key Responsibilities
  • Define end-to-end requirements for B2C and B2B customers and internal stakeholders to provide cross-functional web solutions, using Agile methodologies.
  • Work with UX PMs on transition of initiatives from the ideating and design stages to the BPO-owned stage: taking it through IT, UAT and Deployment stages.
  • Review acceptance criteria with stakeholders before finalizing requests to IT.
  • Define E2E UAT test cases for new requirements across 3rd-party and other dependent teams.
  • Work closely with IT on solutioning and breakout of development stories.
  • Lead E2E blueprinting and process flows with key stakeholders, IT and 3rd party providers to ensure integration mapping, changes to resources and procedures, and dependencies are addressed prior to development.
  • Work with UX PMs and stakeholders to define MVP to ensure deliverables meet key business objectives.
  • Work closely with UAT team on test plan, perform UAT.
  • Coordinate with UX PMs and Geos on final testing and sign off on stories.
  • Lead cadence calls with stakeholders and executives to communicate status, ensure that deliverables are on schedule, and open issues are being properly addressed.
  • Work with stakeholders to ensure new processes and procedures are clearly documented.
  • Ensure users are trained on new functions and how to manage enablement and issues.
  • Report to executives on status of requirement.
Requirements
  • At least 5 years of experience in a product management environment in eCommerce.
  • Bachelor's degree or higher.
  • Experience with Agile, Scrum or other product methodologies.
  • Experience in constructing complex solutions and documenting requirements.
  • Experience working in a collaborative and energetic team environment.
  • Experience communicating/advocating for projects with executives.
  • Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment.
  • Ability to work cross-functionally to achieve desired results within deadlines.
  • Able to work across various time zones; off-hours and long hours as needed.
  • A clear sense of accountability & ownership.
  • Self-directed and proactive.
  • Effectively builds & delivers presentations to all levels of management.
  • Knowledge of JIRA, Adobe Analytics.

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