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Guest Services Representative
2 months ago
At Sage Hospitality, we pride ourselves on providing exceptional service to our guests. As a Front Desk Agent, you will be the first point of contact for our visitors, ensuring a warm welcome and a seamless check-in experience.
As a Front Desk Agent, your primary duties will include:
- Greeting guests upon arrival and completing check-in procedures efficiently.
- Facilitating guest departures by managing check-out processes accurately.
- Handling cash transactions and maintaining precise records of guest accounts.
- Responding to inquiries regarding reservations and hotel services, utilizing effective communication skills.
- Operating the PBX system to manage incoming and outgoing calls.
- Maintaining a friendly and professional demeanor while assisting guests with their needs.
To be successful in this role, candidates should possess:
- A high school diploma or equivalent.
- Strong mathematical skills and knowledge of cash handling procedures.
- Experience in customer service and a basic understanding of hospitality operations.
- Fluency in English, both written and verbal.
- Excellent organizational skills and attention to detail.
This position requires:
- Prolonged periods of standing and the ability to lift items up to 25 lbs.
- Proficiency in using computers and standard office equipment.
- The ability to communicate effectively with guests and team members.
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance.
- Flexible spending accounts.
- Paid time off for vacations and holidays.
- 401(k) plan with employer matching.
- Employee discounts on hotels and dining.
