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Guest Services Representative
1 month ago
We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at the University of Southern California. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience in our dining and kitchen areas.
Key Responsibilities- Provide top-notch customer service to faculty, staff, students, and guests, meeting and greeting them with a smile.
- Process sales transactions efficiently and accurately, adhering to department standards and policies.
- Maintain the cleanliness and organization of our facilities, equipment, and service wear.
- Assist in setting up and breaking down coffee stations and product displays.
- Restock and maintain supplies, food items, and utensils to ensure seamless service.
- Prepare and serve hot and cold food and beverages to our guests.
- Assemble and package food and beverage products with precision and care.
- Interpret and execute directions and requests on Banquet Event Order forms.
- Provide basic audio-visual support and services as needed.
- Open and close facilities as required, ensuring a smooth transition.
- Participate in our kitchen sanitation program, adhering to standard food handling and sanitation procedures.
- Attend meetings and training sessions as required, staying up-to-date on department service standards and university rules and regulations.
- High school degree or equivalent not required.
- 0-6 months of experience in customer service, preferably in a fast-paced environment.
- Demonstrated ability to communicate effectively in English.
- Ability to lift up to 50 pounds.
- Cash handling and barista experience a plus.
We pride ourselves on creating a positive and inclusive work environment that supports the well-being of our staff and their families. As a member of the Trojan Family, you will have access to a wide range of benefits and programs that promote work-life balance and employee satisfaction.
USC is an equal opportunity employer, committed to diversity and inclusion in the workplace. We value and promote mutual respect, trust, and synergy among all team members.
Join us in our mission to provide exceptional service and create unforgettable experiences for our guests.
