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Customer Support Representative

2 months ago

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Job Overview

Daily Services LLC is a prominent organization dedicated to delivering exceptional staffing and workforce solutions. With a commitment to fostering enduring relationships with our clients, we prioritize understanding their unique needs and objectives. Our extensive network has successfully connected numerous employees annually, and we continue to expand our reach.

This is a full-time position operating from our headquarters.

We are currently seeking a dedicated and enthusiastic Online Support Specialist to enhance our Online Support team. In this capacity, you will address inquiries from employees and customers, resolve issues through suitable channels, maintain comprehensive knowledge of our offerings, gather feedback, and facilitate training for new team members.

An exemplary Online Support Specialist will showcase outstanding time management abilities and possess a genuine passion for customer service and personal development. Ideal candidates are those who are committed to going above and beyond to ensure satisfaction for both employees and customers.

Benefits Offered:

  • Health, Dental, and Vision Insurance
  • Weekly Compensation
  • Discretionary Bonuses Quarterly
  • 401k Retirement Plans
  • Paid Holidays
  • Paid Time Off
  • Referral Bonuses
  • Gym Membership Discounts
  • Opportunity to Assist Individuals in Job Placement

Key Responsibilities:

  • Promptly escalate serious complaints or issues beyond your expertise.
  • Collaborate with colleagues or supervisors to identify optimal solutions for customer concerns.
  • Recognize recurring issues and report them to management, along with potential improvement suggestions.
  • Maintain a courteous, helpful, and professional demeanor at all times.
  • Collect and relay customer feedback to colleagues and other departments for product and service enhancement.
  • Stay informed about new products and services as they are launched.
  • Participate in training sessions and meetings as required.
  • Provide training and support to new Online Support Specialists.
  • Uphold client confidentiality at all times.

Qualifications:

  • Minimum of 2 years experience in customer service is essential.
  • High school diploma or equivalent.
  • Familiarity with chat/help desk software.
  • Ability to respond effectively under pressure.
  • Strong judgment and problem-solving capabilities.
  • Excellent written and verbal communication skills.
  • Must maintain a positive attitude and professionalism consistently.

EQUAL OPPORTUNITY EMPLOYER

Daily Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities.