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Customer Support Specialist

2 months ago

Columbus, Ohio, United States SchoolInfoApp Full time
Customer Support Representative II

SchoolInfoApp is seeking a highly skilled and customer-focused individual to join our growing Customer Onboarding Team as a Customer Support Representative II. As a key member of our team, you will be responsible for providing exceptional technical support and assistance to our clients, ensuring their success with our products and services.

Key Responsibilities:

  • Provide technical support and assistance to clients via phone, chat, email, and Zoom
  • Act as a liaison with representatives from the Apple App Store, Google Play, DNS Registrars, and other platforms and services
  • Assist clients in establishing and configuring Developer Accounts, Domain Name Registration, and DNS Settings
  • Publish apps in the Apple App Store and Google Play
  • Monitor App Store Guidelines, trends, and best practices, and advise our product and support teams
  • Track and organize client developer accounts and related credentials, contact information, renewal dates, and more
  • Create and update an external and internal Knowledge Base
  • Document all activity and maintain complete, accurate records in our CRM

Preferred Qualifications:

  • 2+ years of customer support experience in a SaaS or other online or technology-related environment
  • Education technology or K-12 industry experience a strong plus
  • Tech-savvy and passionate about customer success
  • Outstanding written and verbal communication and interpersonal skills
  • Comfortable using collaboration tools, CRM, and productivity applications
  • Be a self-starter with a positive attitude and friendly demeanor
  • Excellent time-management and organizational skills
  • Curious and comfortable holding professional conversations with our customers via phone, web conference, chat, and email in a fast-paced environment
  • Excellent people skills to interact with customers and colleagues

About SchoolInfoApp:

SchoolInfoApp delivers a comprehensive suite of communication services for schools and school districts, including branded mobile apps, websites, and mass notification services. We serve thousands of schools and school districts throughout the US, Canada, and Europe, and have been recognized by District Administration magazine as a Top 100 Product and in the New Product Showcase for the past eight consecutive years.

We strive to push each other with new ideas, innovations, and challenges, always in the pursuit of making our product, processes, and people better. We appreciate action, take shots, try things, value recognition, and encourage collaboration.