Customer Support Representative

2 weeks ago


Columbus, Ohio, United States Swipe Say Easy Full time
Customer Support Specialist

Swipe Say Easy is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Respond to customer inquiries and technical issues in a timely and professional manner
  • Guide customers through troubleshooting steps and solutions to resolve their issues
  • Maintain and update customer support documentation to ensure accuracy and consistency
  • Collaborate with cross-functional teams to improve products and services
  • Participate in career development workshops and training to enhance your skills and knowledge
  • Travel opportunities to assist clients across the US and contribute to the growth of our company
  • Identify patterns in customer feedback to suggest improvements and enhance the overall customer experience
Requirements:
  • Strong understanding of technical concepts and troubleshooting techniques
  • Excellent verbal and written communication skills to effectively interact with customers and colleagues
  • Proficiency with support software and CRM tools to manage customer interactions and data
  • Ability to work independently and as part of a team to achieve common goals
  • High school diploma; degree in IT or related field is a plus
  • Experience in customer support or technical assistance roles is preferred
Benefits:
  • Professional growth and advancement opportunities within the company
  • Travel opportunities and nationwide client engagement to expand your skills and network
  • Engaging team environment focused on success and customer satisfaction
  • Participation in workshops and professional development programs to enhance your skills and knowledge

Join our team and contribute to the success of Swipe Say Easy. Apply now to become a valued member of our customer support team.



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