Customer Support Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Support Representative to join our team at Ryder. As a key member of our logistics team, you will be responsible for providing exceptional customer service, ensuring timely delivery, and maintaining strong relationships with internal and external stakeholders.
Key Responsibilities- Develop and maintain strong customer relationships to maximize business potential.
- Ensure on-time delivery, damage-free services, and accurate billing through meticulous scheduling of pickup and delivery appointments, manipulation of customer orders into the order management system, and obtaining approval for accessorial charges for assigned customers.
- Proactively engage with internal and external customers on any applicable assignments.
- Use Transportation Management System (TMS) and other software platforms to accommodate and support functional areas.
- H.S. diploma/GED required.
- BS or AA in Business, Logistics, or Supply Chain, preferred.
- One (1) year or more relevant experience in customer service, supply chain, logistics, warehouse or industry related field, required.
- Proficiency in MS Office (Word, Excel, PowerPoint and Access) is required.
- Intermediate knowledge in the logistics industry, applicable local and Federal regulations, and fundamental understanding of Supply Chain Management components.
- Comprehensive training and the ability to continue your professional development.
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- 12 weeks of paid maternity leave.
- Additional day of Paid Time Off for Military Veterans.
We are committed to providing a work environment that values collaboration, innovation, and dedication. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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