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Customer Service Representative

2 months ago

Columbus, Ohio, United States TSYS Full time
Customer Service Representative

At TSYS, we're committed to delivering exceptional payment solutions to our clients. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat to resolve issues in a timely and professional manner.
  • Analyze customer service needs and communicate with technical/service areas as necessary.
  • Maintain detailed knowledge of our products and services to provide accurate information to customers.
  • Resolve basic payment and account-related requests, including card activations, payments, and name/address updates.
  • Escalate unresolved customer grievances to more experienced representatives or designated departments.
Requirements:
  • Strong contact center phone experience or heavy volume phone experience in a call center.
  • Ability to use effective questioning and listening techniques to identify customer needs.
  • Intermediate computer skills and ability to learn new systems.
  • Strong oral and written communication skills.
  • Ability to work a flexible schedule and pass a credit, criminal, and drug screen.

As a Customer Service Representative at TSYS, you'll have the opportunity to build your skills and knowledge in a dynamic and supportive environment. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply.