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Customer Experience Representative

1 month ago

Columbus, Ohio, United States Root Insurance Company Full time
Customer Experience Representative

At Root Insurance Company, we're revolutionizing the insurance industry with innovative technology and a customer-centric approach. We're seeking a skilled Customer Experience Representative to join our team.

About the Role
As a Customer Experience Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and chat
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide information about our products and services to customers
  • Work collaboratively with internal teams to resolve customer issues
  • Meet and exceed customer satisfaction targets

Requirements
  • 1-2 years of customer service experience, insurance background preferred
  • Personal Lines License (or willingness to obtain within 30 days of employment)
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced, high-volume call environment
  • Ability to handle responsibilities and assignments with limited oversight

What We Offer
At Root Insurance Company, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.