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Senior Customer Support Representative

1 month ago

Columbus, Ohio, United States JobRialto Full time
Job Summary

The Senior Customer Support Representative is responsible for delivering exceptional service to clients by addressing their inquiries and concerns related to their accounts.

This role requires a high degree of accuracy, efficiency, and professionalism in responding to client needs while meeting key performance metrics.

The support areas include Cash Management products, online services, and mobile app inquiries, as well as general account or financial-related questions.

This position demands a career-driven mindset, adaptability, and a commitment to delivering world-class service in a fast-paced, team-oriented environment.

Key Responsibilities
  • Provide timely and accurate responses to client inquiries regarding their accounts.
  • Support clients with Cash Management products, online services, and mobile app inquiries.
  • Assist clients with general account or financial-related questions.
  • Meet department performance metrics and adapt to changes in a busy financial service center.
Required Qualifications
  • College Degree or previous contact center experience.
  • Ability to work in a fast-paced, team-oriented environment.
  • Strong multitasking abilities and adaptability to changing priorities.
Preferred Qualifications
  • Previous experience in financial services or a contact center environment is an advantage.