Customer Support Representative

4 weeks ago


Columbus, Ohio, United States Mid-West Equipment Sales Full time

Job Overview

We are seeking a highly skilled Customer Support Representative to join our team at Midwest Equipment Sales. As a Small Engine and Parts Customer Support Agent, you will be responsible for providing exceptional customer service via phone, addressing technical support inquiries, and processing warranty claims.

Responsibilities and Duties

  • Offer technical assistance and troubleshooting support to customers
  • Identify parts via part breakdown or customer description
  • Process warranty claims and provide relevant product information
  • Document customer issues and follow up with customers as needed

Qualifications and Skills

  • Customer service experience
  • Small engine or automotive experience is a plus
  • Strong attention to detail and precise documentation of each interaction
  • Capability to ask pertinent questions based on customer descriptions to provide tailored solutions

Education / Training Requirements

  • High school diploma

Compensation

  • Strong benefits
  • Competitive pay
  • Casual atmosphere

About Midwest Equipment Sales

Founded in 2009, Midwest Equipment Sales is a rapidly growing developer, importer, and distributor of market leading products through two divisions: (1) aftermarket tracks and tires for the small and mid-size equipment industry, and (2) outdoor power products, such as portable generators, pressure washers, and battery products.



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