Client Support Specialist

2 weeks ago

Reading, Pennsylvania, United States Applied Industrial Technologies Full time

As a prominent distributor collaborating with over 4,000 leading manufacturers, we excel in providing a diverse range of innovative and dependable industrial products. Our commitment since 1923 has been to ensure that we always have the necessary components available and deliver them to our clients promptly. Not familiar with industrial distribution? No problem We will provide you with the training you need.

Are you eager to leverage your customer service expertise to address real-world challenges?

Would you prefer to have your weekends and evenings free while working Monday through Friday?

How about enjoying a competitive base salary along with performance-based incentives?

Imagine having all these benefits, plus paid time off and tuition reimbursement

Customer service professionals—this is an exceptional opportunity for a fulfilling career with a global industrial distribution leader that offers more than just taking orders and handling complaints. You will assist our clients with expert guidance on a variety of inquiries and issues. Unlike typical CSR roles, you will cultivate ongoing business relationships with our customers through consistent communication and consultation. In this service and parts center, our ability to attract and retain clients often hinges on your capacity to swiftly and effectively provide them with the precise parts and/or solutions they require—especially during critical equipment failures. Occasionally, you will also have the chance to apply your mechanical skills to help resolve customer challenges or complicated processes.

This position serves as an excellent foundation for advancing toward a sales or management career. Applied offers a clear path for growth, with numerous success stories of employees advancing within the organization.

Here are some of the responsibilities you will undertake daily:

  • Assist customers via phone and in person at our facility
  • Utilize your customer service skills to identify their needs, conduct research, and (once you are trained) recommend appropriate parts
  • Be focused and motivated to meet or exceed monthly sales targets while enhancing customer satisfaction
  • Process quotes, accept orders, and provide post-order support
  • Perform various warehouse tasks, including receiving and verifying incoming materials, maintaining stock areas, preparing sales orders, and delivering orders, stock, and supplies. Ensure accuracy in merchandise verification
  • Follow a daily schedule, work orders, and verbal and written instructions
  • Operate motor trucks, hand and mobile lift equipment, simple hand and power tools, weighing scales, and postage meters
  • Drive company vehicles to pick up and deliver orders, equipment, and mail as needed. Plan the most efficient routes for assignments
  • Maintain a clean driving record

QUALIFICATIONS

Our Customer Service Representatives are self-driven individuals motivated by a desire to exceed expectations. They possess strong prioritization and multitasking abilities, a sense of urgency, and take pride in their verbal and written communication skills. Interpersonal skills and the ability to build rapport and establish solid relationships with a diverse range of customers are essential.

Specific qualifications for this role include:

  • 6 months of customer service experience preferred
  • A willingness to expand knowledge in industrial distribution products
  • Excellent telephone communication skills
  • Ability and eagerness to learn new systems and processes quickly
  • Enjoy working with computers, including basic knowledge of Microsoft Office (particularly Outlook & Excel) and comfort with Google search engine
  • High school diploma or equivalent
  • Valid driver's license and a clean driving record (MVR)
  • SAP / ERP experience is preferred but not mandatory
  • Some familiarity with industrial distribution products and hydraulics is preferred but not mandatory

COMPENSATION & BENEFITS

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and well-established company known for its consistent performance and growth. At Applied, you are encouraged to take full advantage of the training available and to contribute fresh ideas to the team.

Starting Salary: Your salary will be determined based on your experience and qualifications, with additional incentives available based on performance.

Benefits: Here are some of the offerings we provide:

  • Base salary and bonus opportunities
  • Health, vision, and dental insurance, 401(k) with company match
  • Paid vacation, sick leave, and company holidays
  • Tuition reimbursement
  • Personalized training and development programs
  • Opportunities for career development and advancement

Build a rewarding career with a global leader in industrial distribution

Applied Industrial Technologies (NYSE: AIT) is a premier value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and extensive knowledge serve MRO and OEM end users across virtually all industrial markets through our multi-channel capabilities that offer choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.

If you require accommodation for any part of the employment process due to a disability, please let us know the nature of your request.

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