Client Support Specialist

2 weeks ago

Reading, Pennsylvania, United States Applied Industrial Technologies Full time

As a prominent distributor with partnerships spanning over 4,000 leading manufacturers, we excel in providing a diverse range of innovative and dependable industrial products. Since our inception in 1923, our dedication to maintaining an extensive inventory and ensuring timely delivery to our clients has been unwavering. New to industrial distribution? No worries, we will guide you through the learning process.

Are you eager to leverage your customer service expertise to address real-world challenges?

Would you prefer a work schedule that allows you to enjoy your weekends and evenings, working instead from Monday to Friday?

How about receiving a competitive base salary along with performance-based incentives?

Imagine all of this, plus benefits, paid time off, and tuition reimbursement

Customer service professionals—this is an exceptional opportunity to build a fulfilling career with a global leader in industrial distribution, where your role extends beyond merely processing orders and handling complaints. You will offer expert guidance to our clients on a variety of inquiries and challenges. Unlike typical CSR positions, you will cultivate lasting business relationships through consistent communication and consultation. In this service and parts center, our ability to secure and retain customer loyalty often hinges on your capacity to promptly and effectively deliver the precise parts and solutions they require—especially during critical equipment failures. Occasionally, you may also apply your mechanical skills to assist in resolving customer issues or optimizing processes.

This position serves as an excellent foundation for advancing into sales or management roles. Applied offers a clear pathway for growth, with numerous success stories of employees progressing within the organization.

Some of your daily responsibilities will include:

  • Providing assistance to customers via phone and in-person interactions at our facility
  • Utilizing your customer service skills to identify their needs, conduct research, and (once you are fully trained) recommend appropriate parts
  • Maintaining focus and determination to meet or exceed monthly sales targets while enhancing customer satisfaction
  • Processing quotes, taking orders, and delivering post-order support
  • Carrying out various warehouse tasks such as receiving and verifying incoming materials, managing stock areas, preparing sales orders, and ensuring accuracy in merchandise verification
  • Adhering to a daily schedule, work orders, and both verbal and written instructions
  • Operating motor trucks, hand and mobile lift equipment, simple hand and power tools, weighing scales, and postage meters
  • Driving company vehicles for order pickups and deliveries, as well as sorting assignments for optimal routing
  • Maintaining a clean driving record

QUALIFICATIONS

Our Customer Service Representatives are self-driven individuals motivated by a desire to surpass expectations. They possess strong prioritization and multitasking abilities, a sense of urgency, and take pride in their verbal and written communication skills. Interpersonal skills and the capacity to establish rapport and build solid relationships with a diverse range of customers are essential.

Specific qualifications for this role include:

  • A minimum of 6 months of customer service experience preferred
  • A willingness to expand knowledge in industrial distribution products
  • Excellent telephone communication skills
  • Aptitude and eagerness to quickly learn new systems and processes
  • Enjoyment in working with computers, including basic proficiency in Microsoft Office (particularly Outlook & Excel) and comfort with online search engines
  • A high school diploma or equivalent
  • A valid driver's license and a clean driving record (MVR)
  • Experience with SAP / ERP systems is preferred but not mandatory
  • Some familiarity with industrial distribution products and hydraulics is preferred but not mandatory

COMPENSATION & BENEFITS

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established organization with a history of strong performance and growth. At Applied, you are encouraged to take full advantage of the training opportunities provided and to contribute innovative ideas to the team.

Starting Salary: Your salary will be determined based on your experience and qualifications, with additional incentives available based on performance.

Benefits: Here is a glimpse of what we offer:

  • Base salary along with bonus opportunities
  • Health, vision, and dental insurance, 401(k) with company matching
  • Paid vacation, sick leave, and company holidays
  • Tuition reimbursement
  • Personalized training and development programs
  • Opportunities for career development and advancement

Embark on a rewarding career with a global leader in industrial distribution

Applied Industrial Technologies (NYSE: AIT) is a premier value-added distributor and technical solutions provider in the fields of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our esteemed brands, specialized services, and extensive expertise cater to MRO and OEM end users across virtually all industrial sectors through our multi-channel capabilities that offer choice, convenience, and proficiency.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.

If you require accommodation for any part of the employment process due to a disability, please inform us of the nature of your request.

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