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Client Support Specialist

2 months ago

Reading, Pennsylvania, United States Applied Industrial Technologies Full time

As a prominent distributor in the industrial sector, we collaborate with over 4,000 leading manufacturers to provide a diverse range of innovative and dependable industrial products. Since our inception in 1923, we have maintained a commitment to ensuring that the right components are always available and delivered promptly to our clients. No prior experience in industrial distribution? THAT'S OKAY We will provide comprehensive training.

Are you eager to leverage your customer service expertise to address real-world challenges?

Would you prefer a schedule that allows you to enjoy your weekends and evenings, working only Monday through Friday?

How about receiving a competitive base salary along with performance-based incentives?

Imagine having all of this, plus benefits, paid time off, and even tuition reimbursement

Customer service professionals—this is an exceptional opportunity to build a rewarding career with a global leader in industrial distribution. In this role, you will offer expert assistance to our customers, addressing a wide array of inquiries and challenges. Unlike typical CSR positions, you will cultivate ongoing business relationships through consistent interaction and consultation. Given that this is a service and parts center, our success in winning and retaining customers hinges on your ability to swiftly and effectively provide the right components and solutions, particularly during critical equipment failures. Occasionally, you will also have the chance to apply your mechanical skills to assist in resolving customer issues or complex processes.

This position serves as an excellent foundation for advancing into sales or management roles. Our company offers a clear career progression with numerous success stories of employees who have advanced within the organization.

Some of your daily responsibilities will include:

  • Assisting customers via phone and in person at our facility
  • Utilizing your customer service skills to identify their needs, conduct research, and recommend appropriate parts once you are fully trained
  • Maintaining focus and determination to meet or exceed monthly sales targets while enhancing customer satisfaction
  • Processing quotes, taking orders, and providing post-order support
  • Performing various warehouse tasks, including receiving and verifying incoming materials, maintaining stock areas, preparing sales orders, and ensuring accuracy in merchandise verification
  • Working from a daily schedule, following work orders, and adhering to verbal and written instructions
  • Using motor trucks, hand and mobile lift equipment, simple hand and power tools, weighing scales, and postage meters
  • Operating a company vehicle for order pickups and deliveries, sorting assignments, and planning the most efficient routes
  • Maintaining a clean driving record

QUALIFICATIONS

Our Customer Service Representatives are self-driven individuals who strive to exceed expectations. They possess strong prioritization and multitasking abilities, a sense of urgency, and take pride in their verbal and written communication skills. Building rapport and establishing solid relationships with a diverse range of customers is essential.

Specific qualifications for this role include:

  • Preferred: 6 months of customer service experience
  • A desire to expand knowledge in industrial distribution products
  • Excellent telephone communication skills
  • Aptitude and eagerness to learn new systems and processes quickly
  • Enjoyment in working with computers, including basic proficiency in Microsoft Office (especially Outlook & Excel) and comfort with online research
  • A high school diploma or equivalent
  • A valid driver's license and a clean driving record (MVR)
  • SAP / ERP experience is preferred but not mandatory
  • Some familiarity with industrial distribution products and hydraulics is preferred but not mandatory

COMPENSATION & BENEFITS

As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and well-established organization with a history of strong performance and growth. We encourage you to take full advantage of the training opportunities available and to contribute your innovative ideas to the team.

Starting Salary: Your salary will be determined based on your experience and qualifications, with additional incentives available based on performance.

Benefits: Here are some of the offerings available to you:

  • Base salary and bonus opportunities
  • Health, vision, and dental insurance, along with a 401(k) plan with company matching
  • Paid vacation, sick leave, and company holidays
  • Tuition reimbursement
  • Personalized training and development programs
  • Opportunities for career development and advancement

Build a fulfilling career with a global leader in industrial distribution.

Applied Industrial Technologies (NYSE: AIT) is a premier value-added distributor and technical solutions provider in the fields of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our extensive range of leading brands, specialized services, and in-depth knowledge serve MRO and OEM end users across virtually all industrial markets through our multi-channel capabilities, providing choice, convenience, and expertise.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition, or any other characteristic protected by law.

If you require accommodation for any part of the employment process due to a disability, please let us know the nature of your request.