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Client Support Specialist

2 months ago

Reading, Pennsylvania, United States The Loomis Company Full time
Position Overview

Level
Entry Level

Location
Remote or Office-Based

Employment Type
Full-Time

Compensation
$20.00 per hour

Job Responsibilities
The Loomis Company is on the lookout for dedicated individuals who are eager to contribute to our expanding team. With over 65 years of experience, we are a family-owned business focused on safeguarding what matters most to you: your people, your assets, and your future.

Key Responsibilities:
  • Deliver exceptional customer service to claimants, providers, and clients regarding inquiries or issues related to their claims and policies through phone and written communication.
  • Maintain concise customer service logs, ensuring a turnaround time of three days or less.
  • Process incoming correspondence from clients efficiently.
  • Achieve or surpass daily production targets, including a goal of 80 combined calls and correspondence, with a minimum of 60 calls per day.
  • Meet or exceed established customer service quality benchmarks.
  • Complete additional projects as assigned.

Work Environment:
Work from a secure and quiet location with reliable high-speed internet. This role primarily allows for remote work, with occasional in-office reporting for local employees.

Qualifications:
  • While prior experience is advantageous, we are willing to train the right candidate.
  • Ability to communicate effectively in both English and Spanish, both verbally and in writing, with a friendly and professional demeanor.
  • Excellent interpersonal and listening skills.
  • Demonstrated reliability, problem-solving capabilities, and the ability to thrive in a fast-paced environment.
  • Strong typing skills with minimal errors.
  • Familiarity with Microsoft Office applications.
  • Outstanding verbal and written communication abilities.
  • Capability to interpret and apply relevant manuals, medical terminology, and insurance claims.

Education and Experience:
High School Diploma or GED, with a minimum of two years of customer service experience, preferably in a call center setting, and familiarity with medical codes and terminology is beneficial.

Benefits:
  • Generous Paid Time Off and paid holidays.
  • Work-Life Balance.
  • Medical, Dental, and Vision Insurance.
  • Healthcare spending or reimbursement accounts such as HSA or FSA.
  • Employer-paid core benefits including Life Insurance and Disability Insurance.
  • 401k plan with company matching.
  • Numerous company-sponsored employee events.
  • Opportunities for career advancement.

Equal Opportunity Employer:
The Loomis Company is proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workforce. We provide equal employment opportunities to all applicants without regard to any protected characteristics.

Security Statement:
This position may require access to private health information (PHI) and electronic private health information (EPHI) for Loomis Company clients, with access granted based on the employee's responsibilities.