Guest Services Manager

3 days ago

Portland, Oregon, United States Sage Hospitality Group Full time
Job Overview

As a Guest Services Manager, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay. You will be the face of our hotel, and your attention to detail and ability to think on your feet will make all the difference in delivering outstanding service.

Responsibilities
  • Manage the front desk operations, ensuring efficient check-in and check-out processes, and providing accurate and timely information to guests.
  • Supervise a team of front desk associates, providing guidance and support to ensure they are equipped to handle guest requests and concerns.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with other departments to ensure seamless communication and execution.
  • Monitor and analyze guest feedback and complaints, using this information to make data-driven decisions and drive continuous improvement.
  • Stay up-to-date on hotel policies and procedures, ensuring compliance and adherence to company standards.
  • Collaborate with the management team to develop and implement new initiatives and programs to drive revenue growth and improve operational efficiency.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk budget, ensuring effective use of resources and minimizing waste.
  • Develop and maintain relationships with local vendors and partners, ensuring seamless communication and execution of services.
  • Stay organized and manage multiple tasks and priorities, ensuring timely completion of tasks and projects.
  • Participate in ongoing training and development, staying up-to-date on industry trends and best practices.
Qualifications
  • High school diploma or equivalent required; bachelor's degree in hospitality or a related field preferred.
  • Minimum two years of experience in a front desk or customer service role, with a proven track record of delivering exceptional service and results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and vendors.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Proficiency in computer software and systems, including property management systems and customer relationship management tools.
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401(k) matching program and employee assistance program.
  • Opportunities for professional growth and development, including training and education programs.
  • Discounts on hotel stays and other company services.

  • Guest Services Manager

    2 days ago

    Portland, Oregon, United States CASCADA PDX Full time

    Job OverviewCascada Thermal Springs and Hotel is seeking a skilled Guest Services Supervisor to oversee the seamless operation of the reception desk. As a key member of our team, you will be responsible for managing Guest Service Agents, handling guest inquiries, and providing exceptional service to our guests.This role requires a strong attention to detail,...

  • Guest Services Representative

    2 months ago

    Portland, Oregon, United States PDK Hotel Group Full time

    About PDK Hotel Group Founded and based in Portland, Oregon, PDK Hotels Group is a privately held provider of property management solutions and hotel development company customized to fit your unique needs. We provide management of hotel assets throughout the Pacific Northwest (British Columbia, Oregon, Washington, and Idaho sometimes: Southeastern Alaska,...

  • Guest Service Ambassador

    4 days ago

    Portland, Oregon, United States Mayflower Inn and Spa Full time

    About the RoleWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at the Fairmont Orchid. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesAssist guests with check-in and check-out,...

  • Guest Service Representative

    2 days ago

    Portland, Oregon, United States AccorHotel Full time

    OverviewWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at AccorHotel. As a key member of our front desk team, you will play a vital role in ensuring a seamless guest experience during their stay.Key ResponsibilitiesProvide exceptional service to guests, ensuring their needs are met and exceeded.Manage the daily...

  • Guest Services Agent

    2 weeks ago

    Portland, Oregon, United States Sentinel Full time

    About UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth, and we strive to provide a supportive and collaborative work environment that encourages our team members to thrive.Our MissionWe are...

  • Guest Services Ambassador

    3 days ago

    Portland, Oregon, United States Sentinel Full time

    About UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth opportunities for all team members.Our BenefitsComprehensive health insuranceRetirement plansPaid time offOn-site wellness programsLocal...

  • Guest Services Ambassador

    1 month ago

    Portland, Oregon, United States Sentinel Full time

    About Us:Sentinel is a leading hospitality company that values its employees and is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building...

  • Guest Service Representative

    3 weeks ago

    Portland, Oregon, United States Raymond Management Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at the Hampton Inn & Suites Portland. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.**Key Responsibilities**Promote our 100%...

  • Guest Experience Manager

    3 weeks ago

    Portland, Oregon, United States Azul Hospitality Full time

    Job Title: Guest Experience ManagerWe are seeking a highly skilled Guest Experience Manager to join our team at Azul Hospitality. As a key member of our front desk operations, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch customer service.Key...

  • Guest Services Ambassador

    2 weeks ago

    Portland, Oregon, United States Sentinel Full time

    About UsSentinel is a leading hotel management company that values its employees and is committed to creating exceptional guest experiences. Our company culture is built on a foundation of respect, inclusivity, and growth opportunities for all team members.Our MissionWe strive to provide a supportive and collaborative work environment that encourages growth...

  • Guest Services Representative

    2 weeks ago

    Portland, Oregon, United States Hotel Lucia Full time

    About UsAt Hotel Lucia, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and continuous improvement. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee...

  • Guest Services Representative

    2 weeks ago

    Portland, Oregon, United States STAYPINEAPPLE Full time

    Be the Face of Hospitality at StaypineappleWe're seeking a charismatic Guest Services Agent to join our dynamic team at Staypineapple. As the first point of contact for our guests, you'll be responsible for delivering exceptional customer service and creating unforgettable experiences.Key Responsibilities:Manage front desk duties, including check-ins,...

  • Guest Services Representative

    4 weeks ago

    Portland, Oregon, United States Hotel Lucia Full time

    About UsAt Hotel Lucia, we prioritize our employees' growth and well-being. Our company culture is built on the principles of diversity, inclusivity, and continuous improvement. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and employee...

  • Guest Services Ambassador

    2 days ago

    Portland, Oregon, United States Hotel Lucia Full time

    About UsAt Hotel Lucia, we prioritize our employees' growth and well-being. Our supportive and inclusive work environment fosters diversity, development, and a commitment to excellence. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and...

  • Guest Services Ambassador

    3 weeks ago

    Portland, Oregon, United States Aparium Hotel Group Full time

    About the RoleWe are seeking a highly skilled and passionate Guest Services Ambassador to join our team at Aparium Hotel Group. As a Guest Services Ambassador, you will be the face of our hotel, providing exceptional service to our guests and ensuring that their stay with us is nothing short of unforgettable.Key ResponsibilitiesProvide personalized service...

  • Guest Service Supervisor

    3 weeks ago

    Portland, Oregon, United States Global Partners Full time

    About Global Partners LPGlobal Partners LP is a leading provider of gasoline stations and convenience stores in the Northeast. With nearly 1,600 locations, we offer a wide range of products and services to our customers.Job SummaryWe are seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor will be responsible for supervising...

  • Guest Services Ambassador

    3 weeks ago

    Portland, Oregon, United States Sojourn Suites Full time

    {"title": "Guest Services Representative", "description": "Job SummaryWe are seeking a skilled Guest Services Representative to provide exceptional service to our guests at Sojourn Suites Portland Airport. As a key member of our team, you will be responsible for ensuring a comfortable and convenient stay for our guests, handling reservations, and providing...

  • Guest Service Representative

    3 weeks ago

    Portland, Oregon, United States free-classifieds-usa Full time

    Guest Service Aide Job DescriptionWe are seeking a highly skilled Guest Service Aide to join our team at the Portland Marriott Downtown Waterfront. As a Guest Service Aide, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Process guest check-ins,...

  • Guest Services Agent

    3 weeks ago

    Portland, Oregon, United States Crescent Hotels & Resorts Full time

    Job Title: Guest Services AgentJoin Crescent Hotels & Resorts as a Guest Services Agent and be part of a dynamic team that delivers exceptional guest experiences. As a Guest Services Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Key Responsibilities:Greet and register...

  • Guest Services Representative

    7 days ago

    Portland, Oregon, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on ensuring that our guests have a comfortable and enjoyable stay with us.Key ResponsibilitiesAssist guests at all times and respond to their requests in a timely and professional...