Guest Services Manager

4 weeks ago

Portland, Oregon, United States Sage Hospitality Group Full time
Job Overview

As a Guest Services Manager, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience throughout their stay. You will be the face of our hotel, and your attention to detail and ability to think on your feet will make all the difference in delivering outstanding service.

Responsibilities
  • Manage the front desk operations, ensuring efficient check-in and check-out processes, and providing accurate and timely information to guests.
  • Supervise a team of front desk associates, providing guidance and support to ensure they are equipped to handle guest requests and concerns.
  • Develop and implement strategies to improve guest satisfaction and loyalty, working closely with other departments to ensure seamless communication and execution.
  • Monitor and analyze guest feedback and complaints, using this information to make data-driven decisions and drive continuous improvement.
  • Stay up-to-date on hotel policies and procedures, ensuring compliance and adherence to company standards.
  • Collaborate with the management team to develop and implement new initiatives and programs to drive revenue growth and improve operational efficiency.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk budget, ensuring effective use of resources and minimizing waste.
  • Develop and maintain relationships with local vendors and partners, ensuring seamless communication and execution of services.
  • Stay organized and manage multiple tasks and priorities, ensuring timely completion of tasks and projects.
  • Participate in ongoing training and development, staying up-to-date on industry trends and best practices.
Qualifications
  • High school diploma or equivalent required; bachelor's degree in hospitality or a related field preferred.
  • Minimum two years of experience in a front desk or customer service role, with a proven track record of delivering exceptional service and results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and vendors.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Proficiency in computer software and systems, including property management systems and customer relationship management tools.
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401(k) matching program and employee assistance program.
  • Opportunities for professional growth and development, including training and education programs.
  • Discounts on hotel stays and other company services.

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