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Guest Services Representative

4 weeks ago

Portland, Oregon, United States Pyramid Global Hospitality Full time
About Us

At Pyramid Global Hospitality, we're dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks like on-site wellness programs and local discounts.

Location Description

Overview

We're a strong believer in offering our employees Work-Life Effectiveness through practices, policies, and programs to help them achieve success at both work and home. Here are some of the great benefits we offer:
  • Full Time employees have access to Medical and Dental insurance to fit their needs
  • Mosaic Learning Center (grow both personally and professionally through on-line webinars and self-study courses)
  • 401K match (help build their financial future)
  • Companywide Hotel Room Discounts (get away and relax)
  • Paid Time Off
  • Employee Assistance Program (support and care for you and your loved ones)
  • Partnerships and discounts with major retailers such as AT&T, Verizon, and Dish
  • Many more
Qualifications

We're looking for highly motivated individuals to join our Guest Services team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Guest Services Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to 'wow' people, we want you. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and 'wow' guests through recovery when things aren't quite right
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed
Requirements

We're looking for individuals with the following skills and qualifications:
  • Ability to handle sensitive, confidential information discreetly and professionally
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
  • Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once
  • Ability to work independently with limited support and minimum supervision
  • Excellent verbal and written communication skills
  • Strong detail orientation; ability to set priorities, multi-task and meet deadlines
  • Strong organizational, problem-solving, and administrative skills
  • Ability to quickly learn and accurately administer complex processes
  • Strong ability to track actions and follow through on processes
  • Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment
  • Commitment to excellence and continuous improvement
  • Versatility, flexibility, and a willingness to work with multiple priorities with enthusiasm
  • Strong computer skills
  • Excellent time management and organizational skills