Guest Services Manager

2 days ago


Portland, Oregon, United States CASCADA PDX Full time
Job Overview

Cascada Thermal Springs and Hotel is seeking a skilled Guest Services Supervisor to oversee the seamless operation of the reception desk. As a key member of our team, you will be responsible for managing Guest Service Agents, handling guest inquiries, and providing exceptional service to our guests.

This role requires a strong attention to detail, excellent organizational skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and friendly individual with a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • Welcome guests warmly and provide assistance with check-in and check-out procedures.
  • Handle guest inquiries and resolve issues in a friendly and professional manner.
  • Maintain accurate guest records and make and manage reservations.
  • Collaborate with other departments to ensure guest satisfaction.
  • Ensure Guest Service Agents are staying on task and taking care of our guests' needs.

Requirements:

  • High school diploma or equivalent.
  • Minimum 3+ years of previous experience in a supervisor role preferred, previous hotel guest services required.
  • Independent luxury boutique experience preferred.
  • Mews/Alice operating system experience preferred.
  • Strong attention to detail and excellent organizational skills.
  • Ability to work effectively and independently in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Ability to lift and move up to 25 pounds and stand for extended periods.

Benefits:

  • Competitive wages and opportunities for career advancement within our growing organization.
  • Robust PTO and benefit offerings.

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.



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