Guest Service Associate
3 weeks ago
At Wyndham Destinations, our mission is to deliver exceptional vacation experiences for our guests. As a Guest Service Associate, you will play a vital role in making our guests' vacations unforgettable. Your friendly welcome, excellent service, and contagious smile will make a lasting impression on our guests from registration to checkout.
Key Responsibilities:
- Provide warm welcomes to guests from around the world.
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
- Process cash and credit card transactions strictly following established procedures.
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
- Reserve and confirm reservations for individuals and/or groups.
- Provide guests with room rate quotes.
- Respond to guest inquiries and concerns as quickly and completely as possible.
- Medical, Dental, and Vision Insurance within 30 days of hire.
- Flexible work schedule options - full, part time, year round and seasonal positions available.
- Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.
- Generous paid time off including holiday, vacation, and sick time accruals - accrue up to 29 days annually.
- Tuition Reimbursement up to $6,000 per year.
- 401K Retirement Savings with company match up to 6%.
- Health & wellness programs including Health Coaches and incentives.
- Flexible spending accounts for health and dependent care.
- Various cultural diversity programs and Diversity Resource Groups (DRGs).
- Wish Day - 8 hours paid for volunteering for a local organization or charity.
- Numerous growth and developmental opportunities.
- Professional appearance and a positive, can-do attitude.
- Excellent communication skills with the ability to read, write and understand English.
- Ability to solve problems with minimal supervision.
- Basic math skills and knowledge of proper cash handling procedures.
- Ability to multitask and work in a fast paced environment.
- Strong attention to detail and organization skills.
- Basic computer and office skills.
We are committed to creating a diverse and inclusive work environment where everyone feels valued and respected. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
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