Guest Services Representative
4 weeks ago
Role Summary
As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay.
Key Responsibilities
- Assist guests with all requests and respond to their needs in a timely and professional manner.
- Process reservations, registration, and departures in accordance with company guidelines.
- Collect relevant guest information for potential sales leads.
- Provide reasonable accommodations to guests as needed.
Requirements
To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be able to maintain confidentiality and handle sensitive information with discretion.
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Guest Services Representative
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