Guest Service Supervisor

3 days ago


Portland, Oregon, United States Global Partners Full time

About Global Partners LP

Global Partners LP is a leading independent owner, supplier, and operator of gasoline stations and convenience stores in the Northeast. With nearly 1,600 locations, we are one of the largest terminal networks of petroleum products and renewable fuels in the region.

Job Summary

The Guest Service Supervisor is responsible for supervising store operations and personnel in the absence of the store manager and assistant manager. This role ensures company policies and procedures are followed while delivering a high level of customer service, store safety, and appearance.

Key Responsibilities

  • Ensure a quality buying experience for all customers
  • Make daily bank deposits by noon
  • Review end of day reports and assist in preparation of daily paperwork and banking functions as assigned by manager
  • Coach and direct employees to provide excellent customer service
  • Maintain an awareness of cleanliness both inside and outside of the store
  • Light equipment and yard maintenance
  • Order and receive merchandise utilizing inventory ordering guidelines
  • Implement all Company promotional initiatives
  • Maintain cash and inventory control during all supervised shifts
  • Pricebook maintenance
  • Ordering merchandise
  • Audit cashier paperwork for accuracy
  • Report all environment, maintenance issues, and unusual occurrences to the proper authority as well as management personnel
  • Ability to communicate with associates and guests
  • Ability to count, read, and write accurately to complete required tasks

Requirements

  • High School Diploma or equivalent
  • Ability to work unsupervised
  • Flexibility to work weekend, holiday, and/or evening shifts
  • Must have reliable transportation and valid driver's license
  • Ability to communicate with associates and guests
  • Must attend mandatory meetings (i.e. T.A.M., sexual harassment)

Physical Requirements

  • Frequent bending, reaching, lifting of 1 to 15 lbs
  • Be able to lift up to 50 lbs on occasion
  • Reaching above shoulder height and bending below waist
  • Be able to freely access all areas of the store
  • Move quickly around store

Global Partners LP is an equal opportunity employer and welcomes applications from diverse candidates. If you are excited about this position and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description.



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