Guest Service Agent
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our Guest Services team as a Guest Service Agent. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Check-in and register guests, ensuring all necessary information is accurate and up-to-date.
- Be knowledgeable about the hotel's amenities, services, and local area, providing recommendations and assistance to guests as needed.
- Work collaboratively with other departments to ensure seamless service delivery and resolve any issues that may arise.
- Be familiar with emergency procedures and policies, taking necessary actions to ensure guest safety and well-being.
Requirements:
- High school diploma or equivalent required.
- Minimum of one year guest service experience and/or training.
- Previous experience in a 4 to 5 star hotel preferred.
- Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work independently with limited supervision and minimum support.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and collaborative work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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