Front Desk Operations Manager

2 days ago


Rock Hill, South Carolina, United States Gold's Gym Full time
Job Title: Front Desk Manager

At Gold's Gym, we're looking for a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front-end team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless member experience.

Key Responsibilities:
  • Lead the front desk team to achieve exceptional customer service standards
  • Manage front desk operations, including inventory control, member accounts, and revenue goals
  • Ensure the front desk and kids club operate at maximum efficiency
  • Train and supervise team members to deliver our service promise consistently
  • Manage labor schedules, ensure timely correction of missed punches, and maintain accurate inventory records
  • Responsible for cash deposits, following all cash management procedures, and ensuring daily deposits are made on time
  • Ensure all front desk policies and procedures are followed, including member check-in, telephone inquiries, guest registration, and delinquent account procedures
  • Maintain personal sales production expectations on a monthly basis
Benefits:
  • Free Gold's Gym membership to all our locations in the Carolinas
  • 20% employee discount on clothing and products
  • 401K benefits
  • Ability to earn extra income in commissions and bonuses
Qualifications:
  • High school diploma or equivalent required
  • Excellent customer service skills
  • Ability to communicate effectively with staff and members
  • Understanding of basic accounting principles and cash processing procedures
  • Functional computer skills
  • Ability to multi-task and work a flexible schedule, including holidays and weekends
  • Must be able to lift 25 lbs repeatedly and stand for extended periods of time
  • Uphold Gold's Gym mission and values
  • Comply with all Gold's Gym policies and procedures

Gold's Gym is a global brand with over 600 locations spanning 6 continents. We're a down-to-earth, reliable, and entrepreneurial company that's enthusiastic, collaborative, and creative. If you're a motivated and results-driven individual who shares our values, we'd love to hear from you.



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