Field Technical Support Specialist

2 weeks ago

Waterbury, Connecticut, United States Element Solutions Inc Full time
Embrace a Challenging Role and Shape the Future

ELEMENT SOLUTIONS INC.

As a leader in specialty chemicals and materials, Element Solutions Inc. delivers innovative solutions that enhance electronic interconnection. Our renowned brands, including Alpha, Compugraphics, Electrolube, Kester, and MacDermid Enthone, cater to all global regions and every phase of device manufacturing within the electronics supply chain. Our specialists in Semiconductor Solutions, Circuitry Solutions, and Assembly Solutions work collaboratively to design, implement, and provide technical support, ensuring success for our valued clients. Our offerings empower customers to manufacture exceptional electronic devices with high efficiency and minimized cycle times.

What We Seek

The role of the Technical Service Representative is a demanding position that involves the installation and maintenance of photopolymer plate-making and associated equipment at various client locations. We are looking for a proactive self-starter who can work independently and closely with customers, technical service teams, and sales personnel to ensure that both customer and company interests are prioritized while promoting our exclusive product line.

Key Responsibilities
  • Demonstrate strong electrical and mechanical aptitude with automated systems.
  • Read and interpret electrical schematics effectively.
  • Troubleshoot and resolve equipment issues efficiently.
  • Oversee equipment installations from pre-installation to final training.
  • Possess a solid understanding of PLCs and ladder logic.
  • Provide technical assistance to customers both in person and via phone.
  • Experience with Flexographic platemaking systems is highly desirable but not mandatory.
  • Proficient in Microsoft Word, Excel, and AutoCAD.
  • Exhibit excellent written and verbal communication skills.
  • Capable of lifting up to 50 pounds.
  • Willingness to travel extensively to customer or manufacturing sites, requiring up to 50% travel.
  • Must possess a valid passport for international travel.
Ideal Candidate Profile
  • An associate degree in a relevant field.
  • A proactive self-starter with the ability to work independently and collaboratively.
  • Strong written and verbal communication skills.
  • Physically capable of handling 50 pounds.

We recognize that not all candidates may meet every requirement. If you believe you possess the necessary skills and experience to excel in this role, we encourage you to consider this opportunity.

Required Competencies
  • Build rapport with customers and establish trust.
  • Conduct practical demonstrations of products at customer locations.
  • Collaborate as part of a team of representatives to assist in sales calls, training, and customer interactions.
  • Support lab technicians and quality managers on a daily basis.
  • Follow up on services provided to customers in the field.
  • Offer assistance to customers in person and over the phone, addressing technical and operational challenges.
  • Be prepared for extensive travel to customer or manufacturing sites, approximately 50% or more, including weekends based on customer needs.
  • Must be able to travel internationally with a valid passport.
What We Offer

In addition to a competitive base salary, you will be eligible for a generous performance-related bonus plan. Our benefits package includes a 401k plan with company matching, life insurance, medical insurance, and nine holidays.

Career Advancement - We provide a challenging yet rewarding environment where you can learn, grow, and contribute from day one. Our teams play a crucial role in enabling technological advancements in high-growth industries worldwide. We continually invest in technology and extensive learning and development resources to foster your career growth.

Commitment to Diversity

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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